Workforce System Administrator

12 hours ago

Manila, National Capital Region, Philippines NICE Systems Full time $40,000 - $60,000 per year
  • Configure, maintain, and troubleshoot the NICE WFM IEX system, including user setup, skills assignments, schedules, and organizational structures.
  • Ensure the integrity of data feeds and outputs related to workforce productivity, adherence, and performance.
  • Collaborate with operations, WFM teams, IT, and other stakeholders to ensure the system meets business and operational requirements.
  • Serve as the main point of contact for NICE WFM IEX system updates, enhancements, and issue resolution.
  • Support integration efforts with other platforms (e.g., telephony, CRM, etc).
  • Maintain accurate system documentation, including process workflows, configuration logs, and user guides.
  • Conduct routine audits to ensure data accuracy and system performance.
  • Provide training and support for users and stakeholders on WFM tools and system functionalities.
  • Respond to user inquiries and trouble tickets related to application functionality, access, and performance.
  • Perform system troubleshooting directly with users, applying deep knowledge to resolve issues efficiently and minimize disruption.
  • Create and manage tickets in the NICE WISER ticketing system for issues that require escalation or vendor intervention.
  • Innovate and improve system processes to enhance WFM team efficiency, accuracy, and user experience.
Have you got what it takes?
  • Bachelor's degree (BSc), preferably in Logistics, Mathematics, Economics, or related fields
  • Proficient in Business English - both written and verbal
  • Minimum of 2 years of hands-on experience with NICE IEX Workforce Management (WFM), ideally in a Contact Center environment
  • Deep understanding of WFM systems, with a focus on configuration, scheduling, and real-time management
  • Strong skills in data analysis and the creation of insightful performance reports
  • Proven ability in troubleshooting and effective problem resolution
  • Excellent communication skills, able to work effectively across teams
  • Strong time management and organizational abilities
  • High level of accuracy and attention to detail
  • Accountability and ownership of tasks and responsibilities
  • Strong collaboration skills and a team-oriented approach
  • A customer-centric mindset, focused on delivering value through workforce solutions
What's in it for you?

NICE Systems

  • Workforce Coordinator

    6 hours ago

    Manila, National Capital Region, Philippines Novotech Full time

    OverviewJoin or sign in to find your next jobWorkforce Coordinator role at Novotech. The Workforce Coordinator is a key member of the Workforce Planning team. The purpose of this role is to provide support to the Workforce planning team to ensure processes and systems run smoothly and efficiently.ResponsibilitiesTriage point for the Workforce Planning team...

  • Workforce Coordinator

    12 hours ago

    Manila, National Capital Region, Philippines Novotech Full time $40,000 - $80,000 per year

    Brief Position DescriptionThe Workforce Coordinator is a key member of the Workforce Planning team. The purpose of this role is to provide support to the Workforce planning team to ensure processes and systems run smoothly and efficiently.Minimum Qualifications & ExperiencesIdeally a bachelor's degree in business administration, Life Sciences or a related...

  • Systems Engineer, Workforce Access Management

    2 days ago

    Manila, National Capital Region, Philippines Canva Full time

    Systems Engineer, Workforce Access ManagementJoin to apply for the Systems Engineer, Workforce Access Management role at Canva.OverviewJoin the team redefining how the world experiences design. This role is part of Canva's Workforce Access Management (WAM) team within the IT Platform group, focused on delivering secure and scalable Identity & Access...

  • Associate Systems Engineer, Workforce Access Management

    3 days ago

    Manila, National Capital Region, Philippines Canva Full time

    OverviewAssociate Systems Engineer, Workforce Access Management – CanvaJoin the team redefining how the world experiences design. This role focuses on delivering Access Management services to empower Canvanauts.What You'd Be Doing In This RoleYou'll be the first point of contact for Access Management tickets raised in our IT Service DeskBring a...

  • Workforce Manager

    11 hours ago

    Manila, National Capital Region, Philippines Innodata Knowledge Services, Inc. Full time ₱900,000 - ₱1,200,000 per year

    Job description:Key ResponsibilitiesTeam Leadership: Lead and mentor Real-Time Analysts, Supply Planning, and Workforce Experts; set performance goals, conduct evaluations, and support career development.Workforce Planning: Oversee forecasting, scheduling, and resource allocation; ensure staffing efficiency while meeting service-level agreements.Performance...

  • IT Systems Administrator

    3 days ago

    Manila, National Capital Region, Philippines beBeeSupport Full time ₱3,000 - ₱6,000

    Job Title: IT Systems AdministratorWe are seeking an experienced IT systems administrator to join our team. The successful candidate will be responsible for managing user access to systems and performing system configurations.Key Responsibilities:Manage user access to systems and perform system configurations.Respond to system issues, perform...

  • NetSuite Administrator

    12 hours ago

    Manila, National Capital Region, Philippines Prime System Solutions Full time $60,000 - $80,000 per year

    Shift Schedule:U.S. Eastern Timezone (Night Shift in PH) Job Summary: We are seeking a detail-oriented and experienced NetSuite Administrator to support and maintain our client's highly customized NetSuite environment. This role is ideal for someone who can balance technical knowledge with a deep understanding of accounting and operational workflows. The...

  • Workforce Manager

    13 hours ago

    Manila, National Capital Region, Philippines Engie Full time $80,000 - $120,000 per year

    SUMMARYThe Workforce Manager will report to the Head of Resource Data Management supporting global operations. This role is responsible for aligning workforce capacity with business needs, managing utilization rates, client volume, and financial targets. This role leads forecasting and workforce optimization efforts that support service delivery, revenue...

  • Systems Administrator

    11 hours ago

    Manila, National Capital Region, Philippines Unisys Full time $80,000 - $120,000 per year

    Job Description SummaryProvides ongoing Systems Administration support including installation, maintenance and troubleshooting of hardware, software, applications and connectivity components. Provides technical support and advises on the use of programming tools, database systems and networks. Provides support to address availability and reliability issues...

  • IT Systems Administrator

    4 days ago

    Manila, National Capital Region, Philippines beBeeAdministrative Full time $90,000 - $120,000

    Job OverviewThis role is a key position within our organization, responsible for the management and administration of IT systems. The successful candidate will have extensive experience in IT systems engineering, with a strong focus on Mac-centric endpoint engineering.ResponsibilitiesManage and administer IT systems, ensuring optimal performance and...