Workforce Manager

4 days ago

Manila, National Capital Region, Philippines Innodata Knowledge Services, Inc. Full time ₱1,500,000 - ₱2,500,000 per year

Job description:

Key Responsibilities

  • Team Leadership: Lead and mentor Real-Time Analysts, Supply Planning, and Workforce Experts; set performance goals, conduct evaluations, and support career development.
  • Workforce Planning: Oversee forecasting, scheduling, and resource allocation; ensure staffing efficiency while meeting service-level agreements.
  • Performance Management: Track KPIs, generate actionable reports, conduct root-cause analysis, and present insights to stakeholders.
  • Process Optimization: Drive continuous improvements, implement WFM best practices, and adopt new tools and technologies.
  • Stakeholder Management: Serve as the primary point of contact for WFM matters, ensuring clear communication and timely resolution of issues.
  • Project Management: Lead WFM-related projects, system implementations, and process changes while ensuring alignment with organizational objectives.

Qualifications

  • Education: Bachelor's degree in Business Administration, Operations Management, or related field (preferred). Project Management certification is an advantage.
  • Experience: Minimum 5 years in workforce management, with at least 2 years in a leadership/managerial role.

DEIB STATEMENT

At Innodata, Diversity, Equity, Inclusion, and Belonging (DEIB) are at the heart of who we are. With over 35 years of expertise, Innodata fosters an inclusive workplace that celebrates the rich diversity of backgrounds, experiences, and perspectives our employees bring. This diversity fuels our innovation in AI and data engineering, supporting our mission as a global leader in the industry.

We encourage individuals from all walks of life to apply, particularly those who may feel they don't meet every qualification or hesitate due to their identity. Our inclusive programs, such as comprehensive learning initiatives, Employee Resource Groups (ERGs), and flexible work arrangements, create a sense of belonging for every team member, whether they work remotely or on-site.

By embedding these values in everything we do, Innodata is committed to delivering innovation while building a workplace where everyone feels empowered to succeed and valued.

Job Type: Full-time

Work Location: Remote

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