Collections Officer

5 days ago

Bonifacio Global Metro Manila, Philippines GBSS Full time ₱600,000 - ₱1,200,000 per year

Official role title: Collections Officer

Join our dynamic team as a Collections Officer and help support our Australian client by effectively managing overdue unsecured loan accounts. This role requires a strong results-driven mindset, combined with a commitment to delivering outstanding customer service and care.

About the Role:

In this role, you will handle daily collections and engage with customers to resolve overdue accounts in a professional and compassionate manner. You'll assess hardship situations, propose write-offs when necessary, and follow approved recovery processes.

Who We Are

At GBSS, we're not your average BPO—we believe work should be fulfilling, not draining. We're all about empowering you to grow, learn, and thrive in a culture that's supportive, chill, and driven by real collaboration. Ready to be part of a team that values your voice and your hustle? Come join us, and let's make things happen Grow with GBSS, where your potential meets opportunity.

What You'll Be Doing

  1. Oversee day-to-day collections for overdue unsecured loans.
  2. Apply proven recovery techniques to consistently meet performance goals.
  3. Review accounts and recommend write-offs where appropriate.
  4. Detect and assist customers facing financial challenges with tailored hardship options.
  5. Ensure all records, follow-ups, and actions comply with internal policies and standards.

About You

  • 4–5 years of experience in collections, preferably handling unsecured loans and working with Australian clients.
  • Exceptional English communication skills, both spoken and written.
  • Customer-oriented mindset with a strong commitment to outstanding service.
  • Keen attention to detail and the capability to navigate sensitive matters discreetly.
  • Familiarity with skip tracing is advantageous, though training will be offered if needed.

Why Join Us?

  • HMO Benefit + free dependent
  • Leave accrual upon hiring
  • Wellness perks
  • Specific client-initiated benefits

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