Collections Officer

4 days ago

Manila, National Capital Region, Philippines InvestEd Full time ₱300,000 - ₱600,000 per year

The Collections Officer will report to and work directly under the respective Department Head.

The entire job will be based on quantitative Key Performance Indicators (KPI) such as:

  • Maintenance of charged-off and delinquent accounts at or below established goals
  • Maintenance of accurate and complete records of all collection and recovery activity
  • Insurance that all collection activity is within the company procedure, while conforming to regulations
  • Reports on the status of all current and non-current accounts to the Department Head
  • Work Attendance per month

The candidate must be confident in hitting the target monthly KPIs and must pass a rigorous 2-month testing period.

Responsibilities:

  • Manage multiple accounts for delinquency and loan debt collection efforts. Contact delinquent and negative share accounts by phone or other appropriate channels
  • Analyze borrowers' financial situations, provide basic financial counseling, negotiate arrangements, and/or resolve borrower service issues to bring their accounts current
  • Make recommendations to management, when appropriate, for stronger collection actions
  • Coordinate with the Loan Officers as to additional information on the student borrowers
  • Informs management of trends in loan underwriting that contribute to delinquent/charged-off loans
  • Identify potential underwriting problems and inform management of the same
  • Make contact and ensure that guarantors and co-borrowers on delinquent accounts are promptly and continuously notified of the status of any delinquent account they have endorsed
  • Send out past due notices for delinquent accounts or for missed settlement payments
  • Liaise with the student borrowers
  • Report address changes and maintain files regarding debtors for correct and current contact information
  • Compile reports on delinquent accounts and report missed payments to the Department Head

Qualifications:

  • With at least 2 years of working experience in collections
  • Can start working either on 10 November 2025 or 1 December 2025

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