Training Manager

2 days ago

Manila, National Capital Region, Philippines Snaphunt Full time $60,000 - $80,000 per year

The Offer

  • Join a well known brand within FinTech
  • Flexible working options
  • Attractive Salary & Benefits

The Job

The Job

Design, develop, and implement comprehensive training programs for Collections Specialists, covering areas such as:

  • BillEase products and processes
  • Effective communication and negotiation skills
  • Customer service excellence
  • Debt collection regulations and ethics
  • Soft skills development (e.g., empathy, resilience, problem-solving)
  • Facilitate engaging and interactive training sessions, utilizing various delivery methods (e.g.,classroom training, eLearning)
  • Coach and mentor new and existing Collections Specialists, providing ongoing support and guidance
  • Continuously evaluate and improve training programs based on feedback and industry best practices
  • Stay up-to-date on the latest trends and regulations in the collections industry
  • Collaborate with other departments (e.g., HR, Operations) to ensure alignment of training programs with business goals

The Profile

The Ideal Candidate

  • Bachelor's degree in Human Resources, Business Administration, Training & Development, or a related field (preferred)
  • Minimum 5 years of experience in training and development, ideally within the collections industry
  • Proven track record of designing and delivering effective training programs
  • Excellent facilitation and communication skills
  • Strong instructional design and adult learning principles
  • Ability to develop engaging and interactive training materials
  • Experience with eLearning platforms a plus
  • In-depth knowledge of the collections industry and relevant regulations (a plus)
  • Passion for developing and empowering others
  • Strong analytical and problem-solving skills
  • Excellent organizational and time management skills
  • Ability to work independently and as part of a team

The Employer

Our client offers you the easiest way to afford what you want and need today. Our client brand centers around making shopping and payment processes seamless and convenient.

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