Spanish Speaking Customer Service Repsentative

16 hours ago

Dumaguete, Central Visayas, Philippines Global One Strategies Inc. Full time ₱480,000 - ₱600,000 per year

About the Role:

We are currently seeking a dedicated and fluent Spanish-speaking Customer Service Representative to join our growing team. In this role, you will serve as the primary point of contact for our Spanish-speaking clients, ensuring that every interaction is handled with professionalism, care, and efficiency.

You will play a vital part in building strong customer relationships by providing accurate information, resolving concerns, and delivering exceptional service across various communication channels such as phone, email, and chat.

Key Responsibilities:

  • Respond promptly to customer inquiries in Spanish and English through phone, email, chat, and other platforms.
  • Handle customer complaints, provide appropriate solutions and alternatives within set time limits, and follow up to ensure resolution.
  • Guide customers through troubleshooting and product or service usage instructions.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Collaborate with other departments to escalate and resolve complex issues.
  • Stay informed on product updates, service changes, and company policies.
  • Consistently strive to exceed customer satisfaction metrics and KPIs.

Qualifications:

  • Fluent in both Spanish and English (written and spoken) — this is a must.
  • At least 1-2 years of experience in customer service, contact center, or client support roles preferred.
  • Excellent verbal and written communication skills with strong listening abilities.
  • Ability to remain calm and professional in high-pressure situations.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with CRM systems, help desk software, and customer service practices is an advantage.
  • Willingness to work flexible shifts, including weekends and holidays if needed.

Benefits:

  • Health Insurance (HMO)
  • Medical Reimbursement Plan
  • Paid Time Off
  • Signing Bonus
  • Eligible for Year End Bonus
  • Team building events and outings
  • Opportunities for career growth

Job Type: Full-time

Pay: Php40, Php50,000.00 per month

Benefits:

  • Opportunities for promotion

Application Question(s):

  • This is an onsite position. Would you be willing to relocate to Dumaguete if you pass all the assessment?

Experience:

  • Spanish Customer Service Rep: 1 year (Required)

Language:

  • English (Required)
  • Fluent in Spanish (Required)

Location:

  • Dumaguete (Preferred)

Work Location: In person

  • Spanish Bilingual Customer Service Representative

    1 week ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerService Full time ₱60,000 - ₱100,000

    Job OverviewThis role involves providing exceptional customer service across multiple communication channels, including phone, email, and chat. As a Spanish Bilingual Call Center Associate, you will support a diverse client base by resolving inquiries, troubleshooting issues, and ensuring a seamless customer experience in both Spanish and English.Main...

  • Diverse Customer Support Representative

    1 week ago

    Dumaguete, Central Visayas, Philippines beBeeLanguage Full time ₱2,000 - ₱3,000

    Job Title: Spanish Language RepresentativeAre you looking for a role that utilizes your bilingual skills and allows you to connect with customers from diverse backgrounds? As a Spanish Language Representative, you will have the opportunity to engage with clients in their native language, providing exceptional support and fostering strong relationships.Key...

  • Customer Service Representative

    1 week ago

    Dumaguete, Central Visayas, Philippines beBeeSupport Full time ₱20,000 - ₱25,000

    Job OverviewMCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.We're hiring Customer Service Representatives to deliver exceptional...

  • Professional Bilingual Call Center Specialist

    1 week ago

    Dumaguete, Central Visayas, Philippines beBeeCommunication Full time ₱1,800,000 - ₱2,400,000

    Job Title: Bilingual Call Center ProfessionalJob Overview:We are seeking a highly skilled and motivated bilingual call center professional to provide outstanding support to our clients. The successful candidate will attend to inbound/outbound calls, and provide support through various channels like phone, email, chat services.Key Responsibilities:Receive...

  • Multilingual Customer Support Specialist

    1 week ago

    Dumaguete, Central Visayas, Philippines beBeeCustomerSupport Full time ₱100,000 - ₱120,000

    We are seeking highly motivated and dedicated professionals who can deliver exceptional customer support in both languages.Key Responsibilities:Manage inbound and outbound calls in both languages.Provide clear and accurate communication across both languages.Assist customers with inquiries, account updates, and general support.Document customer interactions...

  • Customer Resolution Specialist

    1 week ago

    Dumaguete, Central Visayas, Philippines beBeeNegotiation Full time ₱300,000 - ₱600,000

    Job Title:Customer Resolution SpecialistAbout the Role:We are seeking a highly skilled Customer Resolution Specialist to join our team. The successful candidate will be responsible for resolving customer complaints in a professional and timely manner.The ideal candidate will have excellent communication and negotiation skills, with the ability to work...

  • Customer Support Representative

    1 week ago

    Dumaguete, Central Visayas, Philippines beBeeSupport Full time ₱4,000 - ₱8,000

    Customer Support Job SummaryWe are seeking a detail-oriented and reliable Customer Support Representative to join our team.About the RoleThis role involves processing refunds, creating shipping labels, and handling inbound customer calls. The selected candidate will play a key part in ensuring smooth order fulfillment and excellent customer service.Key...

  • Customer Service

    1 week ago

    Dumaguete, Central Visayas, Philippines Ryan Henry Full time ₱300,000 - ₱360,000 per year

    About UsVoyager Tennis is an industry-leading organization committed to delivering exceptional racquet sports programs and services across multiple locations in Sydney, Gold Coast, Melbourne, and Singapore. We pride ourselves on excellence, a growth mindset, and a customer-focused approach, all while maintaining a fun and supportive work environment.Role...

  • Deliver Customer Insights as a Qualitative Interview Host

    1 week ago

    Dumaguete, Central Visayas, Philippines beBeeInterviewHost Full time $6,400 - $8,000

    Qualitative Interview Host Job OpportunityWe are seeking a highly skilled Qualitative Interview Host to join our team. In this role, you will be responsible for the day-to-day call management of market research studies.Your main responsibilities will include:Providing technical support to internal and external users in a timely mannerAssessing user support...

  • Tech Support Specialist

    1 week ago

    Dumaguete, Central Visayas, Philippines beBeetechnical Full time ₱100,000 - ₱120,000

    Technical Support RoleMaintaining top-notch customer satisfaction is our priority. As a Technical Support Representative, you will be the first point of contact for clients experiencing technical issues.Key responsibilities include providing initial technical assistance, troubleshooting hardware and software problems, guiding clients through step-by-step...