Spanish Speaking Customer Service Repsentative

2 days ago

Dumaguete, Central Visayas, Philippines Global One Strategies Inc. Full time ₱480,000 - ₱600,000 per year

About the Role:

We are currently seeking a dedicated and fluent Spanish-speaking Customer Service Representative to join our growing team. In this role, you will serve as the primary point of contact for our Spanish-speaking clients, ensuring that every interaction is handled with professionalism, care, and efficiency.

You will play a vital part in building strong customer relationships by providing accurate information, resolving concerns, and delivering exceptional service across various communication channels such as phone, email, and chat.

Key Responsibilities:

  • Respond promptly to customer inquiries in Spanish and English through phone, email, chat, and other platforms.
  • Handle customer complaints, provide appropriate solutions and alternatives within set time limits, and follow up to ensure resolution.
  • Guide customers through troubleshooting and product or service usage instructions.
  • Maintain detailed records of customer interactions, transactions, comments, and complaints.
  • Collaborate with other departments to escalate and resolve complex issues.
  • Stay informed on product updates, service changes, and company policies.
  • Consistently strive to exceed customer satisfaction metrics and KPIs.

Qualifications:

  • Fluent in both Spanish and English (written and spoken) — this is a must.
  • At least 1-2 years of experience in customer service, contact center, or client support roles preferred.
  • Excellent verbal and written communication skills with strong listening abilities.
  • Ability to remain calm and professional in high-pressure situations.
  • Strong problem-solving skills and attention to detail.
  • Familiarity with CRM systems, help desk software, and customer service practices is an advantage.
  • Willingness to work flexible shifts, including weekends and holidays if needed.

Benefits:

  • Health Insurance (HMO)
  • Medical Reimbursement Plan
  • Paid Time Off
  • Signing Bonus
  • Eligible for Year End Bonus
  • Team building events and outings
  • Opportunities for career growth

Job Type: Full-time

Pay: Php40, Php50,000.00 per month

Benefits:

  • Opportunities for promotion

Application Question(s):

  • This is an onsite position. Would you be willing to relocate to Dumaguete if you pass all the assessment?

Experience:

  • Spanish Customer Service Rep: 1 year (Required)

Language:

  • English (Required)
  • Fluent in Spanish (Required)

Location:

  • Dumaguete (Preferred)

Work Location: In person

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