Source-to-Pay Helpdesk Associate

6 days ago

Ayala Alabang, National Capital Region, Philippines John Clements Consultants, Inc. Full time ₱900,000 - ₱1,200,000 per year

Job description:

A highly cross-functional role would act as the primary resource to work with our diverse group of employees and suppliers by responding to their inquiries and solving their issues across the entire source-to-pay lifecycle.

Key Responsibilities:

  • Act as the Frontline Support of the S2P Helpdesk.
  • Receives and reviews tickets in the Cherwell System.
  • Analyzes and acknowledges the request/ query within the agreed Response Service Level Agreement (SLAs).
  • Identify quality solutions and communicate such in an effective and timely manner.
  • Provides on the spot resolution to basic inquiry/ request
  • Escalates the non-basic/ complex issues requiring analysis to the appropriate support group for further action.
  • Escalates the request/ query to the Tier 2 or S2P Helpdesk Analyst for more in-depth investigation, if needed.
  • Contribute to ensuring that the team's key performance metrics and targets are met.
  • Improve efficiency and customer satisfaction by proactively seeking opportunities to optimize and improve existing processes and tools.
  • Act as backup support for the S2P Mailbox Management.

Job Qualifications:

  • At least one to two years relevant experience in Source to Pay, Procure to Pay or Accounts Payable.
  • Proficient in Microsoft applications (Word, Excel, Powerpoint, Access)
  • Work knowledge in SAP ECC 6
  • Excellent communication skills (writing). Must be able to write clearly and concisely in English.
  • Proven ability to work independently with little direction, along with being able to work effectively as part of a Source to Pay support team
  • Highly trainable in using existing tools.

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