Administration and Customer Service Officer

Administration and Customer Service Officer

Location
: Clark, Pampanga

Work Arrangement
: Onsite, Fulltime

Shift
: 7:00 AM - 4:00 PM | Monday - Friday

Unlock your potential
At TOA Global, we have a deep commitment to empowering individuals to excel in their enterprises, careers, and communities. Our global footprint stretches across Australia, New Zealand, North America, and Philippines supporting our global clients in the accounting industry.

About this role. . .

This role is responsible for managing all inbound and outbound phone communication, while also providing general administrative support to ensure smooth daily operations. Most incoming calls are from property managers, while outbound calls are made to tenants to schedule maintenance work. The role also involves assisting with email correspondence, data entry, and maintaining accurate records and files.

Key Responsibilities:

• Answer approximately 30 inbound calls per day from property managers and tenants.
• Make outbound calls to tenants to coordinate job bookings.
• Schedule work efficiently using Google Maps, considering the tradesperson's location and previous job.
• Provide exceptional customer service and always maintain a professional phone manner.
• Assist with email correspondence, ensuring timely responses and follow-ups.
• Perform data entry tasks, updating job details and customer information in relevant systems.
• Maintain and organise digital and physical files to ensure records are current and easily accessible.
• Support general administrative tasks as required by the team.

About you . . .

• At least 1-2 years of experience on similar roles
• Strong communication and customer service skills.
• Confident phone manner and ability to multitask, while managing high call volumes.
• Good geographical understanding of the Adelaide metropolitan area (or ability to learn quickly).
• Experience in scheduling, coordination, or similar administrative roles is desirable.
• High attention to detail, accuracy in data entry, and proficiency with general office software.
• Good time management skills

What's in it for you?

• A competitive salary
• Health Insurance, and Life Insurance coverage
• 21 annual paid leaves
• Annual increase (Annual Performance Review)
• Tenure Recognition Program
• Access to certifications and courses from Ab2 Institute of Accounting
• 20+ options of free coffee and chocolate drinks
• Billiards, table tennis, or foosball in our breakout room
• Work-life balance and logging off on time for you to enjoy more personal time.
• A genuinely diverse, caring, supportive and high achieving team environment.
• Ongoing training, development and career progression opportunities
• Free & conveniently located onsite parking.

We live by our
VALUES
to cultivate and foster growth and innovation.

BE AWESOME:
Exceptional individuals create collective genius. We celebrate success, reward outstanding performance, and make work fun by fostering a supportive and inspiring environment.

KEEP IT REAL:
We value honesty, accountability, and open communication. We own our actions, prioritize compassion, empathy, and understanding, and foster meaningful conversations.

BRING THE WOW:
We strive for excellence in everything we do. Going the extra mile is our standard, as we are committed to delivering outstanding results.

DREAM BIG:
We embrace a culture of continuous learning, exploration, and improvement. With ambitious goals, we constantly seek knowledge and self-improvement.

Join TOA Global and experience the difference

We passionately embrace diversity and inclusion in all aspects of our organization. We believe by fostering an environment that values and celebrates individuals from diverse backgrounds, we unlock innovation, drive creativity, and amplify our ability to serve our customers and communities with excellence.