Salesforce Administrator

Job Summary:

As a Salesforce CRM and Service Cloud Administrator, you will be responsible for designing, implementing, and maintaining the Salesforce ecosystem to optimize business processes. Provide end-user support to ensure effective use of the Salesforce platform. Manage the creation of user accounts, work-flow process, and integration with other systems. Engage with cross-functional teams to collaborate on future and ongoing Salesforce projects.

Essential Functions:

• Serve as primary System Administrator for our Salesforce platforms.
• Handle all administrative functions including user account maintenance, reports and dashboards, workflows, and other routine tasks.
• Respond to end user issues, enhancement requests and other administrative needs.
• Coordinate the evaluation, scope, and completion of new development requests.
• Manage the integration of applications connected to Salesforce.
• Complete regular internal system audits and prepare for upgrades.
• Assist in training of new users and grow the Salesforce skill set and adoption across the organization.
• Perform testing of features/functions as required.
• Integrate Salesforce with applications such as our ERP application, and Third-party applications.
• Ensure configuration consistency across development, test, and production environments including Salesforce change sets. Experience with utilizing Prodly a nice to have, Experience with integration tools like Workato a nice to have.
• Develop Salesforce Flow Process, Managing the creation of custom Objects/Fields.
• This position will be on Duke's normal North American business hours.

Job Qualifications:

• Salesforce Admin certification required. Advanced Administrator certification nice to have.
• A bachelor's degree in computer science, computer information system or equivalent work experience.
• Three-to-Five-year experience with relevant Salesforce CRM and Service Cloud system experience
• Superior analytical skills plus demonstrated skills to handle a variety of assignments simultaneously.
• Ability to work under deadline pressure.
• Willingness to work extra hours if needed on assignments.
• Good written and oral communication skills.
• Willingness and ability to travel if needed.

Schedule:

• Hybrid
• Mondays and Fridays (Work from Home)
• Tuesdays to Thursdays (Onsite)
• Mid-shift: 12nn to 10pm
• Additional every 2nd Friday rest day

Benefits:

• Government benefits (SSS, PHIC, HDMF) employee and employer share are both being paid by the company.
• Non-taxable benefit of Php3,000.00
• You deduction from your monthly pay is only the income tax
  and absences if applicable.
• Company uniform
• Weekly Thursday dinner (various restaurants)
• Coffee pot meeting at Starbucks
• Daily supply of fruits, coffee, etc.
• Birthday cake and cash gift
• Team building
• Christmas party (groceries + cash gift)
• Service awards plus cash incentives
• Healthcard insurance
• Vacation leave and sick leave
• 5 days unused VL convertible to cash
• 13th month pay
• Annual merit increase
• Opportunity for promotion and career growth
• Retirement benefit