Director, Service Delivery
2 weeks ago
Company Description
SupportNinja provides customer experience and back-office support services for tech companies and startups around the world. Our services include Phone, Chat, Email, Lead Generation, Content Moderation, Tech Support, and much more.
Role Description
This is a full-time on-site role for a Director, Service Delivery located in Clark Freeport and Special Economic Zone. The Director, Service Delivery will be responsible for overseeing day-to-day service delivery operations, managing client relationships, developing and implementing operational strategies, ensuring quality and efficiency, and leading a team of service delivery professionals.
Qualifications
- Proven experience in service delivery management and operational strategies
- Strong leadership and team management skills
- Excellent client relationship management and communication skills
- Ability to ensure quality and efficiency in service delivery
- Experience in developing and implementing operational strategies
- Bachelor's degree in Business Administration, Management, or related field
- Experience in the tech support or customer service industry is a plus
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