Director, Service Delivery

4 days ago

Clark Freeport and Special Economic Zone Central Luzon, Philippines SupportNinja Full time ₱1,500,000 - ₱2,500,000 per year

Company Description

SupportNinja provides customer experience and back-office support services for tech companies and startups around the world. Our services include Phone, Chat, Email, Lead Generation, Content Moderation, Tech Support, and much more.

Role Description

This is a full-time on-site role for a Director, Service Delivery located in Clark Freeport and Special Economic Zone. The Director, Service Delivery will be responsible for overseeing day-to-day service delivery operations, managing client relationships, developing and implementing operational strategies, ensuring quality and efficiency, and leading a team of service delivery professionals.

Qualifications

  • Proven experience in service delivery management and operational strategies
  • Strong leadership and team management skills
  • Excellent client relationship management and communication skills
  • Ability to ensure quality and efficiency in service delivery
  • Experience in developing and implementing operational strategies
  • Bachelor's degree in Business Administration, Management, or related field
  • Experience in the tech support or customer service industry is a plus

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