CSR Non-Voice Account

10 hours ago

Cebu City, Central Visayas, Philippines A & S MANPOWER RESOURCES INC Full time ₱150,000 - ₱250,000 per year

We are a fast-growing BPO company committed to delivering exceptional customer experience for our global clients. We value professionalism, teamwork, and accuracy in every customer interaction. Join us and be part of an energetic team that supports customers via chat and email — no voice calls required.

As a Non-Voice Customer Support Specialist, you will be responsible for handling customer inquiries, resolving concerns, and processing transactions through written channels such as chat and email. You will play a key role in upholding our commitment to timely, accurate, and customer-friendly service.

Key Responsibilities:

  • Respond to customer queries through chat and email in a courteous and professional tone.
  • Use internal systems and knowledge bases to research, diagnose, and resolve customer issues.
  • Process account updates, orders, billing requests, and other transactional tasks.
  • Escalate complex or unresolved cases to higher-level teams when needed.
  • Provide feedback and suggestions for process improvements to enhance customer service.
  • Maintain compliance with data protection standards, company policies, and quality guidelines.

Qualifications:

  • Senior High School graduate or higher (college/university degree is a plus).
  • Excellent written English skills, with strong grammar, clarity, and attention to detail.
  • Fast and accurate typing ability; comfort handling high-volume chat or email traffic.
  • Ability to multitask and manage time efficiently under performance metrics.
  • Strong problem-solving mindset and ability to learn quickly.
  • Willingness to work in shifting schedules (including nights / weekends) depending on client needs.

What We Offer:

  • Competitive salary (based on experience)
  • Training and development opportunities
  • Government-mandated benefits + HMO (or similar health coverage)
  • Career growth in a dynamic BPO environment
  • Supportive team culture and stable work environment.

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