CSR - Voice & Non-Voice
17 hours ago
The Customer Service Representative (Voice & Non-Voice) handles customer inquiries through multiple channels such as calls, emails, and chat. They provide solutions, support, and assistance to ensure customer satisfaction and smooth business operations.
Key Responsibilities
- Handle inbound and outbound customer calls (Voice)
- Respond to customer inquiries via email, chat, or messaging platforms (Non-Voice)
- Resolve complaints, provide information, and offer solutions in a professional manner
- Update and maintain customer records in internal systems
- Escalate issues to the appropriate department when necessary
- Follow company policies and procedures for customer interactions
- Maintain high customer satisfaction through excellent service
- Perform other tasks related to customer support as assigned
Qualifications
- High School / Senior High School / College graduate
- With or without experience (Training will be provided)
- Good communication skills
- Basic computer literacy (MS Office, Email, Chat platforms)
- Able to multitask and handle multiple channels efficiently
- Professional and courteous attitude toward customers
Work Schedule
- Shifting Schedule
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