Business Development Associate

4 days ago

Makati City, National Capital Region, Philippines EMPATH Full time ₱800,000 - ₱1,200,000 per year

The Business Development Associate is responsible for building, managing, and strengthening Empath's client relationships to ensure satisfaction, loyalty, and business growth.

Key responsibilities include:

Client Acquisition & Growth

  • Generate sales leads and pursue opportunities to acquire new clients.
  • Develop new business opportunities with existing clients and identify areas for improvement to achieve sales quotas.
  • Identify upsell, cross-sell, and renewal opportunities and coordinate with the Business Development team.
  • Draft business plans, sales pitches, presentations, reference materials, and other required documents.

Account Management & Retention

  • Serve as the lead point of contact for assigned accounts, ensuring client needs are understood and addressed.
  • Build and maintain strong, long-term client relationships to achieve sustainable partnerships.
  • Execute creative client retention strategies, incorporating client feedback into growth plans.
  • Respond promptly to client inquiries about Empath's products and services.
  • Assist in resolving client requests or escalations effectively.
  • Act as a client advocate and collaborate with internal departments to deliver solutions aligned with client objectives.

Reporting & Market Insights

  • Prepare reports on account status and maintain accurate client records, including contracts and renewals.
  • Collect and analyze client and industry data to identify consumer behavior patterns and market trends.
  • Oversee the client relationship management database to manage customer contacts and communication lists.

Collaboration & Strategy

  • Collaborate with sales and other departments to develop strategic plans and achieve KPIs.
  • Develop a strong understanding of Empath's products and services to maximize value for clients.
  • Perform other tasks relevant to the role of Business Development Associate.

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