Director of Customer Success

7 days ago


Makati City, National Capital Region, Philippines Career Connect Full time ₱1,500,000 - ₱2,500,000 per year
  • Lead onboarding → time‑to‑value → adoption; reduce churn, increase NRR.
  • Build CS playbooks for PLG + enterprise accounts; manage QBRs and expansions.
  • Partner with Product on feedback loops and with Ops on escalations.
Requirements:
  • Owned churn/NRR and moved the metric materially.
  • Built CS playbooks across SMB and enterprise at scale.
  • Reduced onboarding TTV with measurable outcomes.
  • Exec‑level renewal/QBR experience with DSOs/enterprise labs


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