Customer Success Executive

4 days ago

Makati City, National Capital Region, Philippines SeeMeSOL Pte. Ltd. Full time ₱900,000 - ₱1,200,000 per year

We are hiring a Customer Success Executive to lead software deployment projects and champion customer success across our ecosystem. This role goes beyond implementation — you will be a customer advocate, ensuring clients see measurable value from our solutions, and driving adoption across education, government, and industry association partners. We are seeking someone who is creative, agile, and customer obsessed, with a passion for storytelling and content generation that inspires engagement.

Key Responsibilities
  • Lead the deployment and implementation of SeeMeSOL's software solutions.
  • Act as a trusted advisor and voice of the customer, ensuring feedback and insights shape our offerings.
  • Drive customer value and adoption by designing engagement initiatives and creative campaigns.
  • Partner with clients to understand their needs and translate them into actionable outcomes.
  • Develop content (playbooks, case studies, best practice guides, customer comms) to support adoption and showcase impact.
  • Monitor key metrics to measure success, adoption, and customer satisfaction.
  • Collaborate internally with product, tech, and commercial teams to deliver seamless experiences.

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