Customer Success Consultant

Shape the future of customer success in digital property solutions.

This role is more than managing accounts-it's about helping real estate clients thrive through digital platforms that boost adoption, strengthen retention, and deliver measurable growth. Be part of an industry at the forefront of change, where you can build a global career without ever needing to leave the Philippines.

Job Description

As a Customer Success Consultant, you will drive customer success by ensuring smooth onboarding, increasing product adoption, uncovering opportunities, and maintaining strong client relationships. Your role will empower customers to achieve measurable outcomes while contributing to business growth and retention.

Job Overview

Employment type: Full-time

Shift: Day Shift

Work setup: Hybrid, Megatower, Ortigas

Exciting Perks Await

• Day 1 HMO coverage with free dependent
• Competitive Salary Package
• Hybrid work arrangement
• Prime office location in Megatower Ortigas (Easy access to MRT stations, restaurants, and banks)
• Day shift schedule
• Fixed weekends off
• Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
• Unlimited upskilling through Emapta Academy courses (Want to know more? Visit )
• Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer
• Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more)
• Unlimited opportunities for employee referral incentives across the organization
• Standard government and Emapta benefits
• Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
• Fun engagement activities for employees
• Mentorship and exposure to global leaders and teams
• Career growth opportunities
• Diverse and supportive work environment

The Qualifications We Seek

• Proven experience in a dynamic Customer Success or Account Management environment
• At least 2-3 years of experience in the technology or media industry
• Demonstrated ability to improve product adoption, customer retention, and sentiment
• Strong written and verbal communication skills, both proactive and responsive
• Ability to quickly understand products and articulate their value across the customer lifecycle
• Competence in analyzing data and reports to provide actionable recommendations
• Ability to thrive in a multi-tasking environment and adjust priorities with agility
• Familiarity with platforms such as Salesforce, Tableau, or Gainsight is an advantage

Your Daily Tasks

• Drive and track product adoption and feature usage with key customers to ensure revenue and customer retention
• Effectively onboard customers through product training via Zoom and phone
• Demonstrate return on investment and ensure customers achieve business outcomes through their Project Profiles and Subscriptions
• Proactively uncover account expansion opportunities for Account Directors to service
• Collaborate with Account Executives, Customer Support, Product teams, Sales Enablement, and Account Directors
• Help maintain and improve customer sentiment scores
• Onboard customers on new products and manage the 30/60/90-day onboarding program
• Conduct regular adoption and best practice meetings with customers
• Provide ad hoc training for new agency users as needed
• Maintain success plans and manage customer risk
• Act as a specialist in SaaS and self-serve products, providing best practice support and guidance
• Manage a centralized inbox of incoming requests via Gainsight and Zendesk
• Provide proactive updates to Account Directors, highlighting opportunities and risks
• Work with Product, Marketing, and Sales to provide customer feedback on usage, adoption, trends, and upsell opportunities
• Deliver on customer adoption, usage, growth, and retention targets
• Stay updated on the Australian real estate market and advertising products
• Handle daily phone and video communications with Account Directors and customers

About the Client

Our client is a leading digital property solutions provider dedicated to helping real estate businesses thrive through user-focused platforms. By combining smart technology with customer-centric strategies, they transform how agencies engage with their audiences. Their solutions not only improve digital presence but also drive measurable success across the real estate landscape.

Welcome to Emapta Philippines

Join a team that values camaraderie, excellence, and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024, Emapta stands proudly alongside industry giants, offering stability and exciting career opportunities. Your career flourishes here with competitive compensation, international clients, and a work culture focused on collaboration and innovation. Work with global clients across industries, supported by a stable foundation and like-minded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra