Service Administrator

2 days ago

Angeles City, Central Luzon, Philippines Offsure Full time ₱150,000 - ₱250,000 per year


Job Type: Full time
Work Arrangement: Onsite (Clark, Pampanga)
Work Schedule: Monday to Friday
Work Hours: 40 hours per week
Experience level: Intermediate to Mid-level

A Service Administrator will play a crucial role in supporting the service department to ensure the efficient delivery of security solutions to our clients.

Responsibilities:

  • Compiling Excel reports for open and aged Service jobs.
  • Assisting with the compilation of Excel reports for our performance on customer jobs.
  • Reviewing daily security patrol reports and aligning with relevant customer work orders and PMT job numbers for invoicing.
  • Gathering details from different data sources and consolidating them into our job management system
  • Data Entry
  • Invoicing
  • Liaising with our Service Coordinators and customers regarding new job requests and existing job updates.
  • Interaction with various programs and customer portals to obtain or update data.
  • Job Creation in our job management software, simPRO, occurs when work orders are received from our customers.
  • Ad-hoc requests and other administrative tasks as required.

Qualifications:

  • Bachelor's degree in business administration or a related field is preferred.
  • Preferably with at least 2-3 years of relevant experience.

Must-Have:

  • Preferably with strong experience with spreadsheets like Microsoft Excel
  • Problem-solving & data investigation skills
  • Excellent written and verbal communication skills
  • Good analytical and critical thinking skills
  • Strong organizational skills and attention to detail
  • Ability to work independently and within a team
  • Ability to easily understand new processes

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