Appointment Administrator

14 hours ago

Angeles City, Central Luzon, Philippines BMG Outsourcing Inc. Full time

Position: Appointment Administrator

Work Schedule: 9:00 PM - 5:00 AM (PH Time)

Work setup: Work on site

We are searching for a friendly, positive & professional Appointment Administrator to work closely with other team members to provide outstanding patient experience by answering questions and handling complaints.

The appointment administrator is our first point of contact with our practice and we only have one chance to make a great first impression. In this position they will handle a high volume of inbound or outbound calls, or both, and should seek to create a positive experience for each caller. They will listen to patients to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.

To be a successful appointment administrator, you should be patient-focused, detail oriented, and efficient. You should be polite, reliable, knowledgeable, and adaptable.

In this role, you will:

  • Communicate effectively through several channels including text, email & phone
  • Manage incoming and outgoing calls to book appointments
  • Identify and assess patients needs to achieve satisfaction
  • De-escalate situations involving dissatisfied patients, offering patient assistance and support
  • Meet patient experience team targets and call handling quotas
  • Provide appropriate solutions and alternatives, follow up to ensure resolution
  • De-escalate situations involving dissatisfied patients, offering patient assistance and support
  • Keep records of patient interactions, create patient records and file documents
  • Follow communication procedures, guidelines and policies
  • Go above and beyond to provide outstanding patient experience

We're Looking for Someone Who has:

  • Possess our core values of commitment, quality, respect, communication and teamwork
  • Are comfortable speaking English
  • Understand what it takes to deliver a great customer experience
  • Can keep high activity and motivate yourself
  • Have a positive and a can-do attitude
  • Retain knowledge of systems & processes
  • Remain calm under pressure
  • Flexible
  • Organizational skills & ability to multitask

Non-negotiables:

  • Strong written and spoken English communication skills
  • Should be Fast & Efficient without sacrificing the quality of their work.
  • Have a keen attention to detail

Why You'll Love Working with Us:

Company-provided laptop + second monitor

Free HMO

Monthly Team Gratitude Celebrations, Year-end Party, & Summer Outing.

Welcome gift on Day 1

Coffee session on Day 1 (for hybrid and onsite employees)

Company Shuttle Service

Free Meals and Snacks

Generous vacation days, holidays, and sick leave to help you recharge.

DOLE Mandated Leave (Paternity Leave, Maternity Leave, 7 days SOLO Parent Leave, Magna Carta Leave, etc.)

  • Medical Appointment Scheduler

    4 days ago

    Angeles City, Central Luzon, Philippines SuperStaff Full time ₱20,000 - ₱40,000 per year

    This position will provide excellent customer service to patients by capturing a high volume of phone calls and schedulingthem efficiently and accurately. Support the overall administrative functions of the office with the end goal of keeping theprovider's schedules filled and ensuring patient satisfaction.Specific duties include, but are not limited...

  • Appointment Setter and Outreach Associate

    6 days ago

    Angeles City, Central Luzon, Philippines HisWord Business Support Services Inc. Full time ₱150,000 - ₱250,000 per year

    About the Role:His Word Business Support Services Inc. is hiring an Appointment Setter and Outreach Associate to support recruitment-related and client-facing tasks for the company and its international clients. This role involves reaching out to individuals from a provided list or database, conducting brief pre-screening calls using a set of guide...

  • Administrative Specialist

    2 weeks ago

    Angeles City, Central Luzon, Philippines Australian Outsource Desk Inc. Full time ₱40,000 - ₱60,000 per year

    Administrative Specialist (Client Support)Office-based | Morning Shift | Monday–Friday | Immediate Start |* Australian Account*About the RoleWe're looking for a detail-oriented and proactive Administrative Specialist (Client Support) to join our growing team You'll be the go-to person for client inquiries and administrative coordination — helping ensure...

  • Sales Administrator

    13 hours ago

    Angeles City, Central Luzon, Philippines YourVA, F&C Outsourcing Services OPC Full time ₱250,000 - ₱500,000 per year

    Are you passionate about training and eager to be part of a growing team of virtual assistants supporting a leading Australian real estate company?Join our teamas a Sales Admin and be part of a collaborative environment that blends the best of the Philippine and Australian work cultures.YourVA is a BPO company providing virtual assistant services to the...

  • Human Resources Administrator

    2 weeks ago

    Angeles City, Central Luzon, Philippines JOBS360 Full time ₱300,000 - ₱450,000 per year

    Purpose of the PositionThe purpose of this role is to administer workflows and processes in the Group Human Capital Management System (HCM), UKG, across core HR processes such as onboarding, offboarding, employee change of status, recruitment coordination, compliance, reporting, and other ad hoc requests as required.This role is responsible for accurately...

  • Administrator (w/ Background in a Construction Company)

    12 hours ago

    Angeles City, Central Luzon, Philippines Boomering Careers Full time ₱40,000 - ₱45,000 per year

    Position Title: AdministratorWork Set-up: WFHSchedule: 6:30am – 3:00pm PHTSalary: Php40,000-Php45,000Holidays: VIC AU HolidaysOur client is a pioneering construction company based in Pakenham, Victoria, and serves as the construction arm of Growth Syndicates Australia (GSA), a distinguished property developer in Melbourne. With projects valued at over $100...

  • Customer Care Specialist

    13 hours ago

    Angeles City, Central Luzon, Philippines Clark Outsourcing Full time ₱900,000 - ₱1,200,000 per year

    Position Title: Customer Care Specialist Work Set Up: On-Site Schedule: 8:00 PM to 5:00 AM PH Time Job Location: Clark Outsourcing - Building 35 Philexcel Business Park, Clark, Pampanga Quick Rundown: The Customer Care Specialist is responsible for delivering outstanding customer service by handling patient and healthcare provider inquiries, assisting...

  • Customer Service Representative

    14 hours ago

    Angeles City, Central Luzon, Philippines BMG Outsourcing Inc. Full time ₱250,000 - ₱500,000 per year

    Job Description:We are searching for a friendly, positive & professional Appointment Administrator to work closely with other team members to provide outstanding patient experience by answering questions and handling complaints.The appointment administrator is our first point of contact with our practice, and we only have one chance to make a great first...

  • spa receptionist

    2 days ago

    Angeles City, Central Luzon, Philippines SANG WOON CORPORATION Full time ₱180,000 - ₱360,000 per year

    Client interaction:Greet and welcome clients, answer inquiries, and handle complaints with a professional and friendly demeanor.- Appointment management:Schedule, confirm, and manage appointments for spa services.- Front desk operations:Check guests in and out, provide necessary paperwork, and process payments.- Communication:Answer phone calls and respond...

  • Secretary / Admin Support

    14 hours ago

    Angeles City, Central Luzon, Philippines Gentry International Technical College Full time ₱144,000 - ₱216,000 per year

    QUALIFICATIONS:Candidate must possess a bachelor's degree in any business-related courseProficient in Microsoft Word and Excel.Excellent written communication abilities.Have knowledge in airfare and hotel booking.Have knowledge of applying for business permits etc.Have knowledge in Payroll and timekeeping but not required.Able to draft lease of contracts for...