Customer Service Associate
5 days ago
Company Description
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Role Description
This is a full-time on-site role for a Customer Service Associate, located in Metro Manila. The Customer Service Associate will be responsible for addressing customer inquiries, resolving issues promptly, and ensuring customer satisfaction. Day-to-day tasks include answering calls and emails, providing accurate information about products and services, and maintaining a high level of professionalism while interacting with customers.
Qualifications
- Strong skills in Customer Support, Customer Service, and ensuring Customer Satisfaction
- Proficiency in delivering excellent Customer Experience and maintaining effective Phone Etiquette
- Excellent communication skills, both verbal and written
- Ability to multitask, stay organized, and handle customer concerns with empathy and patience
- Prior experience in customer-facing roles is a plus
- High school diploma or equivalent required; a bachelor's degree is a bonus
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