Customer Care Associate

14 hours ago

Taguig, National Capital Region, Philippines Top1Movers Worldwide Inc. Full time ₱150,000 - ₱250,000 per year

About the role

Top1Movers Worldwide Inc. is seeking a talented Customer Care Associate to join our dynamic team in Taguig City, Metro Manila. This is a full-time, fixed-term and hybrid role, allowing you to work both in the office and remotely. As a Customer Care Associate, you will be the first point of contact for our customers, providing exceptional service and support to ensure their moving experience is seamless and exceeds their expectations.

What you'll be doing

  1. Responding to customer inquiries and concerns via phone, email, and chat in a timely and professional manner
  2. Accurately logging and documenting all customer interactions and resolutions
  3. Proactively identifying and resolving customer issues to enhance their overall satisfaction
  4. Providing updates on the status of customer orders and services
  5. Collaborating with the wider team to ensure consistent and high-quality customer experience
  6. Participating in training and development opportunities to continuously improve your skills

What we're looking for

  1. Minimum 1 year of experience in a customer service or call centre role in healthcare account handling Eligibility, Claims & Benefits
  2. College Graduate / With Diploma & TOR in hand
  3. Excellent communication and interpersonal skills, with the ability to build rapport with customers
  4. Strong problem-solving and decision-making abilities to effectively handle customer inquiries
  5. Proficiency in MS Office and customer relationship management (CRM) software
  6. Fluency in English and the local language
  7. Commitment to providing exceptional customer service and a positive attitude

What we offer

At Top1Movers Worldwide Inc., we are dedicated to the growth and development of our employees. We offer competitive compensation, comprehensive healthcare benefits, and opportunities for career advancement. Our hybrid work model provides the flexibility to balance your work and personal life. Join our team and be a part of our mission to provide industry-leading moving services to our customers.

About us

Top1Movers Worldwide Inc. is a leading provider of moving and relocation services, serving customers across the globe. With a strong focus on customer satisfaction, we are committed to delivering seamless and stress-free moving experiences. Our team of dedicated professionals is driven by a passion for excellence and a commitment to continuous improvement.

Apply now to become our next Customer Care Associate

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