Customer & Technical Support Associate (Automotive) - Level 1

7 days ago

Taguig, National Capital Region, Philippines Bosch Service Solutions, Inc. Full time

Company Description

At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid: we grow together, we enjoy our work, and we inspire each other. Join in and feel the difference.

Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions Inc. today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions Inc. provides and optimizes business processes for our customers.

Job Description

Primary Functions

  • Manages and supports IAM/OE Technical Support Calls and ensure resolution of the issue in a timely manner
  • Ability to research, diagnos and troubleshoots and resolves the issues to the clients' satisfaction
  • Maintains detailed records of daily interactions with customers, installation activities, reported issues, and completed solutions along with any further actions required of management or stakeholder

Daily Operations

  • Handles IAM, OE, ESItronic Calls & Emails
  • ESItronic License Deployment
  • ESItronic Remote Troubleshooting
  • CDB Compliance (Real Time Documentation of Interactions)
  • C4C Documentation (OE)
  • XMS update, deployment
  • OE Remote Troubleshooting
  • Bosch Warranty System Processing
  • Bosch Motorsports Inbound Support
  • Bosch Warranty System Quality Monitoring
  • Bosch Warranty System Client Reporting

Qualifications

  • Bachelor's Degree in Automotive and/or Information Technology
  • 1 to 2 year technical support experience in automotive/ BPO industry
  • Has basic to advanced understanding of OBD2
  • Preferably with SAP experience
  • Advanced knowledge on Microsoft Office and generate reports, if needed
  • Excellent communication skills
  • Team Player, able to sit well with the team and customers
  • Keen attention to details
  • Goal and result oriented
  • Amenable to work onsite

Additional Information

Kindly attach your resume in your application. Only shortlisted candidates will be contacted via email.

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