Customer Service Associate

2 days ago

Taguig, National Capital Region, Philippines Sutherland Full time ₱150,000 - ₱250,000 per year

Be the Key to Seamless Travel Reservations Worldwide

You are joining Sutherland as a Customer Service Associate for our Global Cruise & Travel Services account in Taguig, and you'll be assisting customers with their travel needs. You will manage inquiries and requests for itinerary changes, guide guests through the booking process, and ensure a seamless travel experience.

If you're passionate about travel and hospitality, work with industry experts to showcase your skills and make a global impact. Help travelers enjoy a seamless experience from reservation to their destination and turn your passion into reality

Your Day-to-Day:

  • Handle inquiries and requests for itinerary changes pre- and post-ticketing
  • Address technical questions about booking travel and navigate various tools
  • Manage escalations and assist in seat assignments
  • Document all actions in reservation and GDS systems
  • Process ticket exchanges, refunds, and create airline reservations (PNRs)
  • Support Travel Partners and guests in making arrangements and coordinate hotel accommodations as needed
  • Handle overflow calls for guests experiencing flight irregularities

What makes you a strong candidate:

  • At least a High School graduate
  • At least 1 year of BPO experience
  • Prior working knowledge of Sabre (minimum of 2 years)
  • Proficient in policies, procedures, and complaint management
  • Strong problem-solving and logical thinking skills
  • Ability to communicate professionally and empathetically in a multicultural environment
  • Knowledge of airline fare rules and ability to read technical information
  • Capable of composing professional correspondence with proper business etiquette

The good stuff coming your way

At Sutherland, you're a big deal. That's why from day one, you'll enjoy perks and benefits designed to help you grow, achieve more, and build the career you deserve.


• Paid training


• Paid time off


• Vision, dental, and health benefits


• HMO + Dependent


• Flexible scheduling based on program needs


• Performance incentives on selected programs


• World-class virtual support


• Career development & advancement opportunities

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