NOC Technician

4 days ago

Manila, National Capital Region, Philippines Staff Domain Inc Full time ₱250,000 - ₱500,000 per year

Number of positions: 2 (NOC 1 and NOC 2)

Setup and Location: Onsite - Ortigas or Alabang

*Employment Type:* Full-time

Work Schedule:

NOC 1

DayShift (AEST)Shift (PHT)

Tuesday - Wednesday10:00 PM - 8:00 AM8:00 PM - 6:00 AM

Wednesday - Thursday10:00 PM - 8:00 AM8:00 PM - 6:00 AM

Saturday7:00 AM - 7:00 PM5:00 AM - 5:00 PM

Sunday7:00 AM - 7:00 PM5:00 AM - 5:00 PM

Rest Days:

  • (AEST) Sunday 7:00 PM - Tuesday 10:00 PM / Thursday 8:00 AM - Saturday 7:00 AM
  • (PHT) Sunday 5:00 PM - Tuesday 8:00 PM / Thursday 6:00 AM - Saturday 5:00 AM

NOC 2

DayShift (AEST)Shift (PHT)

Monday - Tuesday10:00 PM - 8:00 AM8:00 PM - 6:00 AM

Thursday - Friday10:00 PM - 8:00 AM8:00 PM - 6:00 AM

Saturday - Sunday7:00 PM - 7:00 AM5:00 PM - 5:00 AM

Sunday - Monday7:00 PM - 7:00 AM5:00 PM - 5:00 AM

Rest Days:

  • (AEST) Tuesday 8:00 AM - Thursday 10:00 PM / Friday 8:00 AM - Saturday 7:00 PM
  • (PHT) Tuesday 6:00 AM - Thursday 8:00 PM / Friday 6:00 AM - Saturday 5:00 PM

Ready to do work that actually excites you?

We're looking for a NOC Technician to join our team and support our largest AU MSP client. This role ensures uninterrupted monitoring, troubleshooting, and escalation of issues across our network and infrastructure. The successful candidate will be part of a rotating schedule that guarantees round-the-clock service coverage.

What You'll Do

You'll be the kind of person who:

  • Provides initial technical support via phone, email, chat, or ticketing system.
  • Escalates tickets within 30 minutes if not resolved and ensures clear documentation for handovers.
  • Responds to and triagesLevel 1 support tickets, including:
  • Software/application issues
  • Network connectivity checks
  • Password resets and account lockouts
  • Printer & peripheral issues
  • Monitors and responds to server issues using system alerts (Auvik, RMM).
  • Monitors and responds to network issues (Firewalls, Routers, Switches, APs) via PRTG, Auvik.
  • Monitors backup issues via Backup Radar, resolving where possible
  • Performs scheduled overnight tasks such as patching OS/3rd party software and routine maintenance checks.
  • Follows SOPs for recurring tasks to ensure consistency and efficiency.
  • Documents all service desk activities accurately in Autotask and maintains proper time entries
  • Ensures proactive and clear communication during shift handovers.
  • Escalates recurring issues to the 24/7 Team Leader.
Why You'll Love Working Here
  • HMO, Dental, and Life Insurance for you and one free dependent from day one (with the option to enroll additional dependents).
  • Paid Leaves: Birthday, Vacation, Medical, and Maternity (up to 6 Vacation Leaves are convertible to cash on your anniversary).
  • Employee Engagement Activities: Year-End Party, Family Day, Team Building, and more
  • Compressed Workweek - full-time 40 hours in only 4 shifts per week, giving you more rest days compared to a standard schedule.
  • Night Differential Pay - premium pay for hours worked between 10:00 PM - 6:00 AM.
  • Training and Certification Support (Cisco, Microsoft, AWS, etc.) to help you advance your career.
  • Career Growth Opportunities - potential path to Level 2/3 Support or Network Engineering.
  • Exposure to Global IT Operations - work with international teams and infrastructure.
Let's Talk

If you're thinking "this sounds like me"-it probably is. Click Apply. We can't wait to meet you.

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