IP NOC Operator

1 week ago

Ortigas Metro Manila, Philippines Private Advertiser Full time ₱900,000 - ₱1,200,000 per year

Role Purpose & Environment

We are a Network Operations Centre (NOC); a centralized location where teams can continuously monitor the performance and health of the network, be the first responders to network disruptions and failures and incident manage these in accordance with good practice. We play an important role in the security, escalation of Network Faults and Governance of the Network. Fundamentally, our overall role and goal is ensuring that our customers attain value from the services we provide.

Equally important is that the NOC is a full of individuals with different beliefs, attitudes, sensitivities and standards. For this reason, we believe that a common set of operating practices are needed to reduce friction and improve understanding and collaboration.

Responsibilities

An IP NOC Engineer monitors, escalates, coordinates, and communicates business and operational incidents impacting the IP network. IP NOC is a team rostered 24/7 who perform the real-time monitoring of events, network alerts, emails, messaging platforms and calls.

The following tasks below are included, but not limited to:

· Raise incident tickets in response to monitoring alerts and reports from internal/external customers.

· Work with internal/external engineering teams, field technicians and third-party carriers to properly manage and resolve a network outage.

· Manage and communicate the incident as per incident/severity metric and guidelines defined.

· Maintain NOC's responsiveness to incidents and day-to-day performance to ensure maximum network uptime.

· Provide excellent customer service to internal and external stakeholders.

· Hands-on coordination and escalation of network and escalated customer incidents.

· Perform impact assessment prior the scheduled/planned network maintenance to identify any potential impact to internal and external networks.

· Responsible for updating the IP network monitoring and performing clean-up related to any network changes.

· Maintain technical capability by constantly learning and keeping up to date with the client's product and services.

· Actively seek opportunities to enhance the efficiency of NOC operations.

· Open to working flexible hours, including rotating shifts and 24/7 availability.

Skills and Experience Required

· Bachelor's or College Degree in Computer Science/Information Technology or equivalent

· Demonstrated strong oral and written English communication skills

· Results driven, high attention to detail with the ability to work with a sense of urgency

· Excellent problem solving and analytical skills

· Must be able to learn and adapt quickly to changing and multiple task requirements.

· Knowledgeable in NOC functions/processes (good to have ITIL frameworks knowledge but not required)

· IP network knowledge and hands-on troubleshooting experience

· Good understanding of Internet, Ethernet, IPVPN and other ISP products and technologies

· Good incident management skills, strong documentation

· Has strong analytical thinking and technical aptitude

  • Network Operations Center Engineer

    2 weeks ago

    Manila, Philippines Smart Solutions Technologies - SST Full time

    Overview Network Operations Center Engineer (NOC) At Smart Solutions Technologies (SST) we are a global leader in third-party IT technical support, dedicated to keeping businesses on the cutting edge. We provide third-party IT support and services to our clients globally. Department: Network Operations Center (NOC) Shift: 24x7 Rotational Role Overview The L1...

  • Noc Engineer

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    About Penbrothers Penbrothers is an HR & remote talent management partner and one of the fastest growing companies in the Philippines. We provide talented Filipinos with global opportunities in high-growth startups and dynamic companies. About the Client Our client is one of the world’s leading entertainment providers, with tens of millions of players and...

  • NOC Engineer

    4 days ago

    Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time $104,000 - $130,878 per year

    SUMMARYWe are looking for a proactive and detail-oriented NOC Engineer to join our growing team in a Managed Services Provider (MSP) environment. The ideal candidate will be responsible for monitoring, troubleshooting, and maintaining network infrastructure and client systems to ensure high availability and optimal performance across all services.JOB...

  • NOC Team Lead

    4 days ago

    Bonifacio Global, Metro Manila, Philippines Sysgen RPO, Inc. Full time ₱2,000,000 - ₱2,500,000 per year

    About the Job:Direct hire with the clientFulltime positionOnsite - shifting scheduleAbout the Role:We have an exciting opportunity for an exciting opportunity for a Senior NOC Technical Lead, who is responsible for overseeing the monitoring and troubleshooting of network and system devices for global customers, supporting LAN/WAN infrastructure, and...

  • Proactive Monitoring Team Leader Noc

    3 weeks ago

    , Metro Manila, Philippines Buscojobs Full time

    Proactive Monitoring Team Leader NOC – Philippines (Cloudstaff) Posted today Job Viewed Tap Again To Close Job Description We are currently on the lookout for a Proactive Monitoring Team Leader NOC to join our team at Cloudstaff, the #1 workplace everywhere Role: Proactive Monitoring Team Leader NOC Work Arrangement: Work from Office Location: Philippines...

  • Network Engineer

    4 days ago

    Ortigas, Metro Manila, Philippines UNICONS BUSINESS SERVICES INC Full time ₱900,000 - ₱1,200,000 per year

    The Network Operation Centre (NOC) have three main roles:to ensure maximum possible service availability and performanceto provision customer network services on core equipmentto provide support services for Engineering and other technical teamsThese result in a highly diverse range of duties for the NOC - our engineers are required to ensure they are...

  • NOC Team Lead

    7 days ago

    Manila, Philippines Silverspin Full time

    Position OverviewWe’re looking for a NOC Team Lead to join our team! As an integral part of the existing Network Operations Center (NOC) Team, the Team Lead (TL) plays a pivotal role in building a strong, collaborative environment by coaching and developing team members. You will help the team reach both collective and individual goals while supporting...

  • NOC Team Lead

    6 days ago

    Manila, Philippines Silverspin Full time

    Position Overview We’re looking for a NOC Team Lead to join our team! As an integral part of the existing Network Operations Center (NOC) Team, the Team Lead (TL) plays a pivotal role in building a strong, collaborative environment by coaching and developing team members. You will help the team reach both collective and individual goals while supporting...

  • NOC Team Lead

    2 weeks ago

    Manila, National Capital Region, Philippines Silverspin Full time ₱900,000 - ₱1,200,000 per year

    Position OverviewWe're looking for a NOC Team Lead to join our team As an integral part of the existing Network Operations Center (NOC) Team, the Team Lead (TL) plays a pivotal role in building a strong, collaborative environment by coaching and developing team members. You will help the team reach both collective and individual goals while supporting the...

  • Senior NOC Engineer, CX

    19 hours ago

    Manila, National Capital Region, Philippines NICE Full time ₱60,000 - ₱120,000 per year

    At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if you're like us, we can offer you the ultimate career opportunity that will light a fire within you.Sr. NOC Engineer, CX So, what's the role all about? Our NOC...