Advanced Support Technician

4 days ago

Manila, National Capital Region, Philippines SCALABLE OS CORP. Full time ₱900,000 - ₱1,200,000 per year

Summary

The Advanced Support Technician is a key member of the customer-facing Managed Services team, responsible for delivering high-level technical support across a wide range of technologies. This role involves resolving complex incidents, problems, and service requests, with a focus on Windows Server platforms, Microsoft 365 (including SharePoint), and remote access solutions. The technician serves as an escalation point for advanced issues and collaborates with internal teams and clients to ensure timely and effective resolution.

Key Responsibilities

  • Configure, migrate, and support client workloads in Microsoft Office 365 and SharePoint environments.
  • Troubleshoot and resolve help desk tickets related to Office 365, SharePoint, Azure, Hyper-V, and clustered server infrastructures.
  • Provide remote support using screen sharing and remote access tools.
  • Participate in the on-call rotation to ensure 24/7 support coverage.
  • Maintain accurate and up-to-date documentation of all work performed in the ticketing system.
  • Monitor server performance and apply corrective actions to maintain optimal system health.

Qualifications

  • Post-secondary education in Information Technology, Computer Science, or a related field.
  • Minimum of 5 years of IT experience, including at least 2 years in a Managed Service Provider (MSP) or similar environment.
  • Strong hands-on experience with Microsoft 365 and SharePoint administration.
  • In-depth knowledge of Windows Server operating systems (2012, 2016, 2019, 2022).
  • Familiarity with NOC monitoring tools, preferably ConnectWise Automate.
  • Proficiency in backup solutions, including Azure Backup.
  • Experience with Windows Patch Management systems.
  • Excellent troubleshooting and analytical skills.
  • Strong customer service orientation and effective communication abilities.
  • Ability to work collaboratively in a team setting.
  • High attention to detail, adaptability, persistence, and time management skills.

Preferred Certifications

  • Microsoft Certified Solutions Expert (MCSE) or Microsoft Certified Solutions Associate (MCSA).
  • Relevant Microsoft 365 or Azure certifications.

Job Requirements

  • Willingness to work in a long-term remote setup.
  • Amenable to a permanent night shift schedule.

Benefits

  • Full Philippine statutory benefits
  • 13th month pay
  • De minimis allowance
  • Night shift differential pay
  • Paid time off (PTO)
  • Health insurance
  • Life insurance (up to PHP 3M coverage)
  • Company-provided equipment

  • IT Support Technician

    4 days ago

    Manila, National Capital Region, Philippines IByte Technology Solutions Full time ₱300,000 - ₱450,000 per year

    Company DescriptionIByte Technology Solutions offers more than just traditional software development and consulting services. We specialize in talent acquisition and resource supply, ensuring our clients have access to top professionals in the industry. Our commitment to excellence extends beyond software development, emphasizing the importance of assembling...

  • Level 2 Support Technician

    4 days ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱480,000 - ₱720,000 per year

    Salary: $1,600 - $2,000Working Schedule: Pacific Standard TimeEmployer: MSP company operating in Florida, USABenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Overview: The Level 2 Support Technician is responsible for resolving escalated...

  • Level 2 Support Technician

    2 days ago

    Manila, National Capital Region, Philippines Agilitec IT Full time ₱1,600,000 - ₱2,000,000 per year

    Salary: $1,600 - $2,000Working Schedule: Pacific Standard TimeEmployer: MSP company operating in Florida, USABenefits:13th Month PayHMO & Govt. Contribution Allowance on top of the salary (After a 90-day probationary period)Personal Time Off (After a 90-day probationary period)Overview:The Level 2 Support Technician is responsible for resolving escalated...

  • Desktop Support Technician

    2 weeks ago

    Manila, National Capital Region, Philippines Bill Gosling Outsourcing Full time ₱24,000 - ₱60,000 per year

    Join a Team That's Passionate About Making Lives BetterAt Bill Gosling Outsourcing, we believe that success starts with an amazing team. We are a global leader in outsourcing solutions, we focus on making lives better, one connection at a time. We provide tailored solutions to businesses around the globe, specializing in customer care, sales, and financial...

  • Field Technician

    2 days ago

    Manila, National Capital Region, Philippines FMC Corporation Full time ₱250,000 - ₱500,000 per year

    Field Technician (Davao Del Norte)At FMC, our employees are guided by our purpose: Innovation for Agriculture, Solutions for the Planet. We provide farmers innovative solutions that increase the productivity and resilience of their land. From our industry-leading pipeline to novel biologicals and precision technologies, we are passionate about the power of...

  • Avionics Technician III, MQ-9

    4 days ago

    Manila, National Capital Region, Philippines Amentum Full time ₱900,000 - ₱1,200,000 per year

    The USMC MQ-9 CLS Technician is a highly qualified and skilled aircraft electronics and Ground Control Station technician with experience in troubleshooting multiple electronics systems both aircraft and control stations. Work may be reviewed by supervisor for general compliance with accepted practices. This position may provide technical guidance to...

  • Field Technician

    4 days ago

    Manila, National Capital Region, Philippines FMC Corporation Full time ₱30,000 - ₱60,000 per year

    FIELD TECHNICIANAt FMC, our employees are guided by our purpose: Innovation for Agriculture, Solutions for the Planet. We provide farmers innovative solutions that increase productivity and resilience of their land. From our industry-leading pipeline to novel biologicals and precision technologies, we are passionate about the power of science to solve...

  • Field Technician

    4 days ago

    Manila, National Capital Region, Philippines FMC Corporation Full time ₱400,000 - ₱600,000 per year

    FIELD TECHNICIANAt FMC, our employees are guided by our purpose: Innovation for Agriculture, Solutions for the Planet. We provide farmers innovative solutions that increase productivity and resilience of their land. From our industry-leading pipeline to novel biologicals and precision technologies, we are passionate about the power of science to solve...

  • Field Technician

    4 days ago

    Manila, National Capital Region, Philippines FMC Corporation Full time ₱1,200,000 - ₱2,400,000 per year

    Field Technician - Agusan SurAt FMC, our employees are guided by our purpose: Innovation for Agriculture, Solutions for the Planet. We provide farmers innovative solutions that increase the productivity and resilience of their land. From our industry-leading pipeline to novel biologicals and precision technologies, we are passionate about the power of...

  • Field Technician

    4 days ago

    Manila, National Capital Region, Philippines FMC Corporation Full time ₱150,000 - ₱300,000 per year

    FIELD TECHNICIANAt FMC, our employees are guided by our purpose: Innovation for Agriculture, Solutions for the Planet. We provide farmers innovative solutions that increase productivity and resilience of their land. From our industry-leading pipeline to novel biologicals and precision technologies, we are passionate about the power of science to solve...