Shaw Customer Service Advisor – Rcx 2025

Job Listings

Posted today

Shaw Customer Service Advisor RCX 2025

Job Description

We Are Hiring: Customer Care Support

Qualifications:

• Willing to work on a graveyard shift
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

• Life insurance

Help Desk Analyst

Posted today

Job Description

Company Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family. We operate three state-of-the-art, fully compliant office facilities in New Jersey and India and pride ourselves on our expertise, reliability, and custom solutions for MSP needs.

Role Description

• Fully manage onboarding/offboarding for client users: o Provision and configure devices (laptops/desktops). o Create/disable accounts in Microsoft 365, Azure AD, Active Directory. o Set up email, file access, MFA, group policies, and software packages. o Decommission devices securely and archive data where required.

Technical Support (Beyond Helpdesk)

• Handle escalated Tier 1 and basic Tier 2 support tickets (network, printer, email, login issues, system slowness, etc.).
• Use PSA and RMM tools to remotely troubleshoot and maintain endpoints.
• Perform basic administrative tasks on servers, M365 tenants, and firewalls under supervision.
• Document technical fixes and update SOPs/runbooks.

System Maintenance & Monitoring

• Monitor alerts from RMM tools and resolve low/medium-priority issues.
• Assist with patching schedules, antivirus status checks, and backup verifications.
• Perform periodic health checks on client environments (device performance, licenses, capacity).

Process Improvement & Project Assistance

• Support senior engineers in infrastructure or cloud migration projects.
• Create automation or PowerShell scripts for routine tasks (optional but encouraged).
• Proactively identify and recommend recurring issue fixes.

Qualifications

• Must be willing to work 100% onsite and residing near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management.
• Strong written and verbal communication skills.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance and Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Help Desk Specialist

Posted today

Job Description

Work Set-Up: 100% Onsite in BGC, Taguig

Shift: Eastern Time Shift

Company Description

IT By Design is a trusted growth partner for Managed Service Providers (MSPs) with over 20 years of experience. We provide dedicated engineers, always-on infrastructure management, and practical AI solutions to help businesses scale efficiently. Our services include 24x7 Helpdesk support, NOC, SOC, RMM Admins, and AI-powered automation tools. With a global team of over 800 members and SOC 2 Type II compliant operations, IT By Design ensures accountability, scalability, and people-first growth for MSPs.

Role Description

• Manage full user lifecycle: onboarding/offboarding, account creation/disablement (M365, Azure AD, AD), device provisioning/decommissioning, and secure data handling.
• Configure user access: email, MFA, file permissions, group policies, and required software packages.
• Provide Tier 1 and basic Tier 2 technical support (network, email, login, printer, slowness) using PSA/RMM tools and escalate when needed.
• Perform basic administrative tasks on servers, firewalls, and M365 tenants under supervision; document fixes and update SOPs/runbooks.
• Monitor and resolve alerts from RMM tools; assist with patching, AV checks, backup verification, and periodic health/environment checks.
• Support senior engineers with infrastructure projects, cloud migrations, and system improvements.
• Contribute to process improvement by creating automation/PowerShell scripts and recommending permanent fixes for recurring issues.

Qualifications

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance
• Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Ayala Alabang, National Capital Region

Help Desk Specialist (continued)

Job Description

As a Service Desk / Help Desk Specialist, you will play a vital role in providing efficient and effective IT support to our customers, ensuring their technology needs are met and resolved in a timely manner.

• Respond to and resolve incoming IT support requests from end-users via phone, email, or ticketing system
• Diagnose and troubleshoot a variety of hardware and software issues
• Provide first-line support and escalate complex issues to the appropriate technical teams
• Maintain accurate and up-to-date documentation of all support activities
• Identify and recommend process improvements to enhance the customer experience
• Collaborate with cross-functional teams to ensure seamless IT service delivery

Job Requirements:

• Bachelor's degree in any field
• At least 18 months of experience in a service desk or IT helpdesk role
• Open to candidates who completed 1st year in college
• High School Graduate or Senior High School graduate with 4 years relevant experience
• Excellent communication and customer service skills

Job Types: Full-time, Permanent

Pay: Up to Php38,000.00 per month

• Company Christmas gift
• Company events
• Health insurance
• Life insurance
• Opportunities for promotion

IT Help Desk

Posted today

Job Description

We are looking for a Level1 IT Help Desk Specialist to join our team. This role is ideal for someone who is detail-oriented, tech-savvy, and eager to support end-users with day-to-day IT needs.

• Handle employee onboarding and offboarding (account setup, access, etc.)
• Perform password resets and resolve account lockouts
• Install and configure required software (Microsoft Office, Adobe, and other company-specific tools)

Provide basic troubleshooting for: Disk drive space issues; camera, keyboard, or monitor problems; network connectivity and website access; printer and Wi-Fi issues; shared/mapped drive access issues.

Work Setup: Remote

Work Hours: 20 hours per week

Part-Time Employment

Night Shift

Help Desk Support

Posted today

We are an award-winning global outsourcer providing contact center and back office services on behalf of our global clients. Our mission is to help businesses work smarter, bringing together people, processes, and automation to drive growth and performance.

What you’ll get

• HMO coverage for you and your family
• Yearly Kick-Off Parties with major giveaways
• Awards and internal promotion opportunities
• 2,700+ leadership training courses

Role overview, responsibilities and qualifications are described in the detailed sections above.

Help Desk Technician

Mandaluyong, National Capital Region

Posted today

Job Description

WORK SCHEDULE: Remote, Saturday–Tuesday, 10:00 AM – 8:00 PM Eastern

Role focuses on remote helpdesk support for MSP clients with primary duties including problem resolution, documentation, and escalation as needed.

Senior Help Desk Engineer

Posted today

Remote | Sat–Tue | 10:00 AM – 8:00 PM Eastern

About Helix Systems

We solve IT and cybersecurity challenges for SMBs and are an MSP offering modern tooling and automation.

What you’ll do

• First point of contact for support calls and tickets
• Troubleshoot desktop, network, and application issues
• Document actions in ticketing system; follow SOPs
• Monitor tickets for SLA compliance

What you bring

• 3+ years of helpdesk or IT support experience (MSP preferred)
• Windows 10/11, Microsoft Office, RMM tools experience
• Microsoft 365 admin experience
• Active Directory basics, networking fundamentals

Bonus points

• Experience with macOS or Google Workspace
• Azure, Hyper-V or other virtualization

How to Apply

When applying, please answer the following questions in your application

• Do you have MSP experience? (YES / NO)
• Office 365 management
• Active Directory
• Hyper-V
• Google Workspace
• macOS
• What certifications do you hold?
• What are your compensation requirements?
• Why are you leaving your current/last job?
• Tell us about an IT project or achievement you’re proud of

Why you’ll love working here: We value efficiency, learning, and collaboration. You’ll get exposure to a wide range of tools and environments, sharpen your technical skills daily, and work with a team that has your back.

What Locations Can I Find These Jobs In? #J-18808-Ljbffr

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