Junior Support Engineer

Junior Support Engineer – Manila, Manila

Job Type: Full-time

Posted 1 day ago

Overview

We Are Hiring: Customer Care Support

Responsibilities

• Assist customers with IT-related issues; provide user-friendly support and escalation as needed.
• Handle on-site and remote support requests, ensuring timely resolution or proper routing to Tier 2/3 support.
• Document technical fixes and update SOPs/runbooks.

Qualifications

• Willing to work a graveyard shift
• With or without experience
• Bachelor's degree holder (any course)
• Willing to be assigned at BGC, Taguig

Job Type: Full-time

• Life insurance

Help Desk Analyst

Posted today

Job Description

Company Description

IT BY DESIGN provides MSP-focused technical resources to help businesses scale and improve profitability. We offer a wide range of services, including MSP staffing, outsourced NOC, RMM virtual admin, helpdesk support, and professional services. With nearly two decades of experience, we value loyalty and community, consistently taking care of our team as if they are family. We operate three state-of-the-art, fully compliant office facilities in New Jersey and India and pride ourselves on our expertise, reliability, and custom solutions for MSP needs.

Role Description

• User Lifecycle Management
• Fully manage onboarding/offboarding for client users: o Provision and configure devices (laptops/desktops). o Create/disable accounts in Microsoft 365, Azure AD, Active Directory. o Set up email, file access, MFA, group policies, and software packages. o Decommission devices securely and archive data where required.

Technical Support (Beyond Helpdesk)

• Handle escalated Tier 1 and basic Tier 2 support tickets (network, printer, email, login issues, system slowness, etc.).
• Use PSA and RMM tools to remotely troubleshoot and maintain endpoints.
• Perform basic administrative tasks on servers, M365 tenants, and firewalls under supervision.
• Document technical fixes and update SOPs/runbooks.

System Maintenance & Monitoring

• Monitor alerts from RMM tools and resolve low/medium-priority issues.
• Assist with patching schedules, antivirus status checks, and backup verifications.
• Perform periodic health checks on client environments (device performance, licenses, capacity).

Process Improvement & Project Assistance

• Support senior engineers in infrastructure or cloud migration projects.
• Create automation or PowerShell scripts for routine tasks (optional but encouraged).
• Proactively identify and recommend recurring issue fixes.

Qualifications

• Must be willing to work 100% onsite and residing near BGC, Taguig.
• Must be available for night shifts (8 PM - 5 AM Manila Time).
• Minimum 2 years of experience in Service Desk/Help Desk support.
• Proficient in troubleshooting Active Directory, Desktop, Office 365, Windows Server, Firewall, VPN, and End User Management. Strong written and verbal communication skills.
• At least 2 years of experience supporting global/international clients.

Company Benefits

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance and Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Help Desk Specialist

Posted 1 day ago

Job Description

Work Set-Up: 100% Onsite in BGC, Taguig

Shift: Eastern Time Shift

Company Description

IT By Design is a trusted growth partner for Managed Service Providers (MSPs) with over 20 years of experience. We provide dedicated engineers, always-on infrastructure management, and practical AI solutions to help businesses scale efficiently. Our services include 24x7 Helpdesk support, NOC, SOC, RMM Admins, and AI-powered automation tools. With a global team of over 800 members and SOC 2 Type II compliant operations, IT By Design ensures accountability, scalability, and people-first growth for MSPs.

Role Description

• Manage full user lifecycle: onboarding/offboarding, account creation/disablement (M365, Azure AD, AD), device provisioning/decommissioning, and secure data handling.

Qualifications

• HMO with Free Dependents on Day 1
• Sponsored IT Certifications
• Convertible to Cash Leaves
• Annual Performance Bonus
• Night Differential Pay
• Government Mandated Benefits
• Life Insurance
• Pet Insurance
• 13th Month Pay
• Discounted Lunch Meals
• Car Shuttle Service
• Free unlimited coffee and snacks everyday

Help Desk Support

Posted 1 day ago

Job Description

Position: Help Desk Support; Location: Makati City

Responsibilities include handling inquiries related to Life Insurance, HMO/Medical benefits, and Personal Accident Insurance; supporting employees and coordinating with providers/internal teams.

Qualifications

• Bachelor's degree in Business Administration or medical-related field
• 1–2 years in help desk or benefits administration (insurance handling preferred)
• Familiarity with Life, HMO/Medical, and Personal Accident Insurance policies
• Strong communication and customer-service orientation
• Proficient in MS Office and HRIS/help desk ticketing systems

Job Types: Full-time, Permanent

Pay: Up to Php38,000 per month

Company benefits include: company events, health and life insurance, promotion to permanent employee

Ayala Alabang, National Capital Region

Y Stark Asia Solutions, Inc

Posted today

Job Description

Service Desk / Help Desk Specialist (Full On-Site, Night Shift – Taguig, BGC)

Shift: Night Shift (Eastern Time)

What You’ll Do

• Provide IT support to global users, mainly US
• Troubleshoot Active Directory, Office 365, VPN, printers, Windows
• Handle tickets via remote tools, email, or phone; set up user accounts and devices
• Document fixes and SOPs; assist senior engineers; join after-hours rotation

What You Need

• 2+ years in IT support
• Hands-on with AD, M365, VPN, printers
• Experience supporting global users
• Strong English communication
• Live in a position to work night shift

What We Offer

• Competitive salary; health & life insurance; transportation; company events
• Opportunities for promotion

About IT By Design

IT By Design is a global IT infrastructure management company with 24/7 services for MSP clients.

Help Desk Technician

Posted today

Job Description

Location: Mandaluyong, NCR; Remote option

Schedule: Monday-Friday 6 am-3 pm MST (Manila time 8 pm-5 am)

Responsibilities include incident handling, chat/phone support, documenting issues, QA checks, and process improvements. Remote assistance to on-site technicians and collaboration across teams.

Requirements

• Hardware/software troubleshooting
• Customer-focused communication
• Ability to work in fast-paced environments; 18 months of service desk experience or higher
• MS Office and HRIS familiarity

Compensation

Pay: Up to Php38,000 per month; benefits include health and life insurance, transport, company events, and growth opportunities

To Apply

1. MSP experience; Office 365, Active Directory, Hyper-V, Google Workspace, macOS knowledge
2. Certifications and compensation requirements
3. Why leaving current job; notable IT project

Help Desk Supervisor

Posted today

Job Description

Lead Tier 1 HR Helpdesk client management teams; 24/7 rotational shifts; 5 days on-site required

Knowledge & Experience

• Experience leading Tier 1 HR helpdesk for UK/Europe/US
• Experience with ServiceNow and workflow tools
• Strong Excel and presentation skills; client/stakeholder management

Behavioral

• Excellent communication, problem-solving, and data privacy discipline

Core Responsibilities

• Lead HR helpdesk teams; ensure SLAs and compliance; data privacy
• Staffing, financial and contractual management; governance reporting
• Process improvements and root cause analysis

Locations

Ayala Alabang, Manila area; multiple postings included above

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