Reports Analyst

22 hours ago

Taguig, National Capital Region, Philippines Shearwater Health Full time $104,000 - $130,878 per year

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The responsibilities of a Report Analyst are:

  • Accountable for focusing on data visualization, analytics design and development and reporting as well as defining data sources to drive these reports and analysis
  • Basic responsibilities include storing data, creating reports, analyzing reports, creating custom reporting software and sharing findings with various company departments
  • Translates stakeholders' requirements into reporting deliverables
  • Assists analyst team with dashboard and report generation
  • Facilitates delivery of reliable reports by following established guidelines to analyze, test, and modify data and escalate issues as required for further troubleshooting and issue resolution
  • Assists with ad-hoc reports and special projects by analyzing incoming requests, extracting data, and communicating with key stakeholders to clarify information and ensure delivered reports align with business needs
  • Keeps logs, records, and files up-to-date and readily accessible
  • Main deliverables - Scorecards, Incentive calculations, Reports Analytics (WCD), Creating PowerPoint presentations for verticals. Daily, WTD, MTD monitoring

Required:

  • Candidate must possess at least bachelor's or college degree (Bachelor of Science, Computer Science)
  • Minimum of 1-3 years' working knowledge and technical understanding of business reporting and management principles, concepts, and practices within the call center, business process outsourcing or customer service industry
  • 1.5-2 years data analytics experience required
  • Deep to Expert Knowledge in the following : Microsoft Excel, MS Word and MS PowerPoint
  • Excellent written and verbal communication skills, including face-to-face presentations
  • Experience in business writing (process documentation) and providing training based on your documentation
  • Willing to work on the Graveyard shift

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