Reports Analyst

Job Overview: We are seeking a highly analytical and detail-oriented HR Shared Services Reports Analyst / MIS to join our team. This role will be responsible for managing and analyzing HR data, generating regular reports, and providing key insights to support decision making within the HR Shared Services (HRSS) function. The ideal candidate will have a strong background in data analysis, reporting, and HR systems, with the ability to transform raw data into actionable insights to drive operational efficiency and strategic HR decisions.

Key Responsibilities:

• Report Generation & Analysis: Develop, generate, and distribute regular and adhoc reports related to HR Shared Services operations, including employee inquiries, case resolutions, process performance, and other HR metrics.

• Data Management: Collect, clean, and organize data from various HR systems (e.g., HRIS, ticketing systems, and knowledge management tools) to ensure data integrity and accuracy for reporting purposes.

• Metrics Development: Collaborate with HR leadership to define key performance indicators (KPIs) and reporting metrics that align with business objectives and HRSS goals.

• Trend Analysis: Perform trend analysis and identify patterns in HRSS activities, including call volume, case resolution times, employee satisfaction, and other relevant metrics. Present findings to leadership with recommendations for process improvements.

• Dashboards & Visual Reporting: Design and maintain interactive dashboards and visual reporting tools to provide real time insights into HRSS performance metrics for leadership and key stakeholders.

• Process Improvement: Identify opportunities for improvement based on data insights, working with HR and IT teams to streamline HRSS processes and improve service delivery.

• Data Quality Assurance: Ensure the accuracy and consistency of HR data and reports by conducting regular audits and validation checks.

• Reporting Tools & Technology: Utilize advanced reporting tools and systems (e.g., Excel, Power BI, Tableau, HRIS, or other reporting platforms) to create automated reports and reduce manual effort.
• Stakeholder Collaboration: Partner with HR, IT, and other business units to ensure data and reporting needs are aligned with organizational priorities and to enhance data driven decision making.

• Compliance & Confidentiality: Ensure that all HR data and reports are handled in accordance with relevant legal, regulatory, and organizational standards, including data privacy and security.

Required Qualifications:

• Bachelor's degree in Human Resources, Business Administration, Information Systems, or any related field.

• 3+ years of experience in data analysis, reporting, or a similar role, preferably within HR Shared Services or HR operations.

• Strong proficiency in Microsoft Excel (pivot tables, VLOOKUP, advanced formulas) and reporting tools such as Power BI, Tableau, or similar data visualization platforms.

• Experience with HR Information Systems (HRIS) and ticketing systems (e.g., Workday, ServiceNow, SAP).

• Excellent attention to detail and ability to work with large datasets to extract meaningful insights.
• Strong analytical skills, with the ability to analyze trends, identify issues, and provide actionable recommendations.

• Ability to work independently and manage multiple projects with competing deadlines.

Preferred Qualifications:

• Experience in an HR Shared Services or HR operations environment.

• Knowledge of data governance, data privacy, and compliance regulations (e.g., GDPR, HIPAA).

• Familiarity with SQL, Python, or other data manipulation and scripting languages. HR certification (e.g., SHRMCP, PHR) is a plus, but not required

• Experience with process automation or robotic process automation (RPA) tools.

Key Competencies:

• Analytical Thinking: Ability to analyze complex data and provide clear, actionable insights to drive improvements.

• Attention to Detail: Strong focus on data accuracy and the ability to detect discrepancies or inconsistencies.

• Communication Skills: Ability to present data insights clearly to nontechnical stakeholders, including HR leadership and management.

• Problem Solving: Proactively identifying issues or inefficiencies in data or processes and working toward effective solutions.

• Collaboration: Ability to work effectively with cross functional teams, including HR, IT, and business units, to ensure reporting needs are met.