Report Analyst

2 weeks ago

Taguig, National Capital Region, Philippines E-Solutions Full time ₱200,000 - ₱400,000 per year

Location:
McKinley, Taguig

Work Set Up:
Onsite

Salary:
Up to Php 40k

The ideal candidate has a solid background in data reporting and visualization within a
BPO or contact center environment
, with a strong ability to turn data into meaningful insights that drive performance and operational excellence.

Key Responsibilities:

  • Design, develop, and maintain
    dashboards and reports
    from scratch using relevant tools (e.g., Excel, Power BI, Tableau, Google Data Studio, etc.).
  • Collect, analyze, and interpret data from multiple sources to identify trends, variances, and performance gaps.
  • Provide regular and ad-hoc reports to support business operations and leadership decision-making.
  • Ensure data accuracy, integrity, and timeliness in all reports.
  • Collaborate with cross-functional teams to understand reporting needs and provide actionable insights.
  • Recommend process improvements based on data analysis and reporting trends

Qualifications:

  • At least 2 years of experience
    as a
    Reports Analyst
    in a
    BPO or contact center setting
    .
  • Proven experience in
    creating dashboards and reports from scratch
    .
  • Proficient in
    MS Excel
    and at least one reporting/visualization tool (e.g., Power BI, Tableau, or similar).
  • Strong analytical, organizational, and problem-solving skills.
  • Excellent
    communication skills
    , with the ability to explain data insights clearly to both technical and non-technical audiences.
  • With College Degree
  • Ability to work independently and meet tight deadlines with accuracy.

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