Mandarin Bilingual Customer Service Support

2 weeks ago

Quezon City, National Capital Region, Philippines UnifyCX Full time ₱250,000 - ₱450,000 per year

UnifyCX is looking for an extraordinary 
Bilingual Mandarin-English Customer Service Representative
 to join our motivated and ambitious team.

What Will You Do?

We are looking for proactive and results-oriented Bilingual Mandarin-English Customer Service Representatives
 to join our team. In this vital role, you will focus on building strong relationships with our Mandarin-speaking customers by addressing their concerns, providing solutions, and ensuring a high-quality customer experience. Your ability to communicate effectively in both Mandarin and English will play a crucial part in enhancing customer satisfaction, promoting service loyalty, and reducing churn.

  • Engage with Mandarin-speaking customers to understand their concerns and provide solutions that encourage continued use of our services.
  • Effectively handle escalated issues in both Mandarin and English, offering prompt and satisfactory resolutions to build customer trust and loyalty.
  • Promote additional products, services, or upgrades that align with the customer's needs and improve their overall experience.
  • Monitor retention trends and customer feedback in Mandarin, analyzing insights to enhance customer satisfaction and retention strategies.
  • Develop meaningful connections with Mandarin-speaking customers by actively listening, demonstrating empathy, and offering personalized communication.
  • Meet or exceed retention targets, customer satisfaction scores, and quality assurance standards.
  • Collaborate with internal teams to improve processes and enhance the customer experience.
  • Multi-task across multiple technology platforms and systems while ensuring smooth communication in both Mandarin and English.
  • Maintain accurate customer records by updating account information in both languages.

Who You Are:

To be considered, candidates are expected to have the following:

Required Qualifications

  • Average English and fluent Mandarin skills – proper written and oral grammar in both languages.
  • 1 year experience in Call Center Setting.
  • High school diploma or equivalent.
  • Open to candidates with no experience, career shifters, and career adjusters.
  • Strong interpersonal and communication skills, with the ability to de-escalate and resolve conflicts.
  • A customer-first mindset with a focus on building long-term relationships.
  • Proficiency in CRM tools and basic computer applications (e.g., Microsoft Office).
  • Ability to meet retention or performance goals in a metrics-driven environment.
  • Problem-solving skills and the ability to adapt to customer needs in real-time.
  • Ability to thrive and remain positive in a constantly changing environment.

  • Customer Service Representative – Mandarin

    1 day ago

    Makati City, National Capital Region, Philippines Musa's Group Full time ₱900,000 - ₱1,080,000 per year

    About the RoleWe are looking for a motivated and customer-focused individual to join our team as aCustomer Service Representative. In this role, you will support our clients by providing excellent service through phone, email, and chat, with a focus on customers in Mandarin-speaking markets.Key ResponsibilitiesRespond promptly to customer inquiries via...

  • Mandarin Service Desk Engineer

    5 days ago

    Makati City, National Capital Region, Philippines CEVA IT SHARED SERVICE Full time ₱300,000 - ₱600,000 per year

    YOUR ROLECEVA's first point of contact for IT related service requests, incidents, follow up and escalations in Mandarin.Associate Support Engineer will provide customer service, IT support (basic troubleshooting) and account management (creation, modification and termination) to CEVA Global employees.The Global IT Service Desk will operate 24x7 including...

  • Customer Service Representative Bilingual

    2 weeks ago

    Quezon City, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱150,000 - ₱250,000 per year

    About the role Hinduja Global Solutions is seeking a German-speaking Customer Service Representative to join our dynamic team in Quezon City, Metro Manila. As a Bilingual (German) Customer Service Representative, you'll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people's day We'll train you...

  • Spanish Bilingual Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines Comrise Full time ₱800,000 - ₱1,200,000 per year

    Job descriptionEngage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account informationProvide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making...

  • Spanish Bilingual Customer Service

    2 weeks ago

    Quezon City, National Capital Region, Philippines BruntWork Full time ₱300,000 - ₱450,000 per year

    This is a remote position.Role Name: Bilingual Virtual Assistant - Customer Service & Administrative SupportSchedule:Monday through Friday, 9:00 AM - 6:00 PM Includes 1hr - unpaid breakClient Timezone: Pacific TimeWe're seeking a dedicated Bilingual Virtual Assistant to serve as the welcoming voice of our customer service operations. This role offers the...

  • Mandarin Speaker

    6 days ago

    Makati City, National Capital Region, Philippines Addforce Human Resources Solution Inc. Full time ₱900,000 per year

    Job Title:Mandarin Speaker - Bilingual Customer ExpertLocation:Rockwell, OrtigasWork Set up & Schedule:Shifting and OnsiteSalary Package:75,000.00KINDLY INCLUDE YOUR JOB DESCRIPTION, DUTIES & RESPONSIBILITIES, TOOL, CERTIFICATION AND TRAINING IN YOUR CV FOR PAPER SCREENINGJob Qualifications:Mandarin-speaking customer experts (open to both native and...

  • customer service assistant

    1 day ago

    Quezon City, National Capital Region, Philippines INTELASSIST INC. Full time ₱150,000 - ₱250,000 per year

    Eighteen (18) Customer Service Representative - French BilingualFour (4) Customer Service Representative - Bilingual AgentOne (1) Customer Service Representative - BilingualOne (1) Customer Service RepresentativeCustomer Support: Provide excellent customer service by addressing inquiries and concerns via chat, phone, and email both in English and...

  • Bilingual Customer Service Representative

    1 week ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱144,000 - ₱360,000 per year

    BFS – Spanish Bilingual Agents NeededLocation:Bridgetowne SiteG/F Tera Tower, Bridgetowne, Quezon City(Near Opus Mall)Compensation:Earn up to ₱100,000(Depending on qualifications and experience)Special Hiring Bonus Promo – Up to ₱100,000₱50,000 after 1 month₱50,000 upon regularizationLock-in period: 12 monthsEligibility:Must be hired under BFS...

  • urgent mandarin csr

    1 week ago

    Quezon City, National Capital Region, Philippines KTEL 101 Manpower Services Full time ₱150,000 - ₱250,000 per year

    Mandarin Customer Support RepresentativeWe are looking for a fluent Mandarin speaker to join our team as a Customer Support Representative. This role is ideal for individuals passionate about customer service, capable of managing inquiries efficiently, and eager to grow in a dynamic, fast-paced environment.Key Responsibilities:Deliver top-notch customer...

  • Cantonese Bilingual Agent

    3 days ago

    Quezon City, National Capital Region, Philippines VXI Global Solutions Full time ₱60,000 - ₱120,000 per year

    Company DescriptionVXI Global Solutions is a leading BPO provider specializing in customer service, customer experience, and digital solutions. Founded in 1998, the company boasts 43,000 employees across more than 40 locations globally, including North America, Asia, Europe, and the Caribbean. VXI delivers omnichannel and multilingual support, software...