Mandarin Bilingual Customer Service Support

5 days ago

Quezon City, National Capital Region, Philippines UnifyCX Full time $70,000 - $120,000 per year

UnifyCX is looking for an extraordinary 
Bilingual Mandarin-English Customer Service Representative
 to join our motivated and ambitious team.

What Will You Do?

We are looking for proactive and results-oriented Bilingual Mandarin-English Customer Service Representatives
 to join our team. In this vital role, you will focus on building strong relationships with our Mandarin-speaking customers by addressing their concerns, providing solutions, and ensuring a high-quality customer experience. Your ability to communicate effectively in both Mandarin and English will play a crucial part in enhancing customer satisfaction, promoting service loyalty, and reducing churn.

  • Engage with Mandarin-speaking customers to understand their concerns and provide solutions that encourage continued use of our services.
  • Effectively handle escalated issues in both Mandarin and English, offering prompt and satisfactory resolutions to build customer trust and loyalty.
  • Promote additional products, services, or upgrades that align with the customer's needs and improve their overall experience.
  • Monitor retention trends and customer feedback in Mandarin, analyzing insights to enhance customer satisfaction and retention strategies.
  • Develop meaningful connections with Mandarin-speaking customers by actively listening, demonstrating empathy, and offering personalized communication.
  • Meet or exceed retention targets, customer satisfaction scores, and quality assurance standards.
  • Collaborate with internal teams to improve processes and enhance the customer experience.
  • Multi-task across multiple technology platforms and systems while ensuring smooth communication in both Mandarin and English.
  • Maintain accurate customer records by updating account information in both languages.

Who You Are:

To be considered, candidates are expected to have the following:

Required Qualifications

  • Average English and fluent Mandarin skills – proper written and oral grammar in both languages.
  • 1 year experience in Call Center Setting.
  • High school diploma or equivalent.
  • Open to candidates with no experience, career shifters, and career adjusters.
  • Strong interpersonal and communication skills, with the ability to de-escalate and resolve conflicts.
  • A customer-first mindset with a focus on building long-term relationships.
  • Proficiency in CRM tools and basic computer applications (e.g., Microsoft Office).
  • Ability to meet retention or performance goals in a metrics-driven environment.
  • Problem-solving skills and the ability to adapt to customer needs in real-time.
  • Ability to thrive and remain positive in a constantly changing environment.

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