Customer Service Representative – Mandarin

2 weeks ago

Makati City, National Capital Region, Philippines Musa's Group Full time ₱900,000 - ₱1,080,000 per year

About the Role

We are looking for a motivated and customer-focused individual to join our team as a
Customer Service Representative
. In this role, you will support our clients by providing excellent service through phone, email, and chat, with a focus on customers in Mandarin-speaking markets.

Key Responsibilities

  • Respond promptly to customer inquiries via multiple channels (phone, email, chat).
  • Provide accurate information about products, services, and processes.
  • Assist customers in troubleshooting issues and resolving complaints.
  • Document and escalate customer feedback to improve service delivery.
  • Collaborate with internal teams to ensure seamless customer experiences.

Qualifications

  • Proven experience in a customer service or client support role (BPO/Call Center experience is a plus).
  • Proficiency in Mandarin (speaking, reading, and writing)
    is required to support Mandarin-speaking customers.
  • Good command of English for internal communication.
  • Strong problem-solving and interpersonal skills.
  • Ability to work in a fast-paced environment and handle multiple tasks.
  • Site: Rockwell
  • Start Week: Sep 28 - Oct 19
  • Salary: ₱75,000.00

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