Spanish Bilingual Customer Service Representative

2 weeks ago

Quezon City, National Capital Region, Philippines Comrise Full time ₱800,000 - ₱1,200,000 per year

Job description

Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information

  • Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions
  • Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities
  • Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary
  • Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
  • Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system
  • Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs
  • Stay updated on industry trends, product updates, and company policies to provide accurate information to customers
  • Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques
  • Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction

Qualifications

  • Grade 12/Matric/High School Gr. in any field
  • Prior 2+ years voice experience in proficient bilingual support is must
  • Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations
  • Familiarity with mortgage products, loan terminology, and the home buying process is advantageous
  • Excellent problem-solving skills with the ability to handle challenging customer situations with empathy
  • Detail-oriented with high accuracy in data entry and documentation.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
  • Flexibility to work various shifts, including evenings, weekends, and holidays as needed
  • Proficiency in using CRM software and MS office

Job Types: Full-time, Permanent

Pay: Up to Php100,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • Are you open to working onsite on the night shift in Bridgetowne?
  • How much are your salary expectations?

Experience:

  • Customer service (bilingual): 2 years (Required)
  • Collections: 2 years (Preferred)

Language:

  • Spanish (Required)

Work Location: In person

  • Spanish Bilingual Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱180,000 - ₱360,000 per year

    URGENT HIRING No Spanish Bilingual Representative experience neededKey Responsibilities:Assist with basic customer communication in Spanish and EnglishSupport simple administrative tasks as neededParticipate in team meetings and training sessionsLearn and grow within the role with ongoing supportQualifications:Spanish Certification – B1 level or...

  • Spanish Bilingual Representative

    2 days ago

    Quezon City, National Capital Region, Philippines Hinduja Global Solutions Full time ₱250,000 - ₱400,000 per year

    Company offers:• Competitive Salary Package• Language Premium• Medical and Life Insurance• HMO on Day 1 +1 Free Dependent upon RegularizationMinimum Qualifications:• Preferably with experience as a Spanish Bilingual Representative• Must be proficient in the Spanish language• Ability to work in a non-scripted environment• Proficient in MS...

  • Spanish Bilingual Representative

    5 days ago

    Quezon City, National Capital Region, Philippines ESOL IT SERVICES INC. Full time ₱50,000 - ₱55,000 per year

    Position: Spanish Bilingual RepresentativeJob Location: Quezon City Metro ManilaPay Rate: 50,000 – PHP 55,000Shift Timings: ShiftingSchedule Weekly Schedule: Monday - FridayMust Have:• Spanish Certification – B1 level or higher• Excellent communication skills in both Spanish and EnglishQualifications:● Willing to work onsite● Willing to work on a...

  • Spanish Bilingual Collections Representative – Bridgetowne

    2 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱30,000 - ₱60,000 per year

    HIRING: Spanish Bilingual Collections Representative – Bridgetowne, Libis SiteJoin our global team and take your bilingual career to the next level We're looking for experienced Spanish-speaking professionals to handle collections and customer support for a leading international account.Work Location: Bridgetowne, Libis SitePosition: Spanish Bilingual...

  • Spanish Bilingual

    2 weeks ago

    Quezon City, National Capital Region, Philippines Manpower Outsourcing Services, Inc. Full time ₱150,000 - ₱250,000 per year

    Job Summary:We are seeking a Bilingual Customer Service Representative fluent in Spanish and English to join our customer support team. The ideal candidate will provide outstanding service to our Spanish- and English-speaking customers, handling inquiries, resolving issues, and ensuring an exceptional customer experience across various communication...

  • Spanish Bilingual I Customer Service Representative

    2 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱800,000 - ₱1,200,000 per year

    WE ARE HIRING FOR A SPANISH BILINGUAL POSITION I A VIRTUAL PROCESSLOCATION: BRIDGETOWNE, QUEZON CITYOFFER: Up to 100,000 SALARY PACKAGE + 100,000 SIGN-ON BONUSQUALIFICATIONS:HIGH SCHOOL GRADUATEMUST HAVE 2YEARS SPANISH BILINGUAL EXPERIENCE WITH 1YEAR COLLECTIONS EXPERIENCEFOR MORE DETAILS, YOU CAN SEND YOUR RESUME OR MESSAGE ME VIA VIBER: Job Types:...

  • Spanish Bilingual Representatives

    3 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱800,000 - ₱1,200,000 per year

    Location: Bridgetowne, Quezon City (near Opus Mall)Position: Spanish BilingualSalary: Up to ₱100,000 (depending on experience)Schedule: Shifting scheduleQualificationsAt least a High School GraduateMinimum of 2 years Spanish Bilingual experiencePreferably with at least 1 year of Collections experienceCompensation & Benefits₱2,000 AllowanceLife Insurance...

  • Spanish Bilingual- Customer Service Representative

    2 weeks ago

    Quezon City, National Capital Region, Philippines R1 Full time ₱900,000 - ₱1,200,000 per year

    Qualifications:Completed at least 2+ years in college / College Graduateat least 2 years- overall Customer Service Representative with 6 Months Spanish Bilingual ExperienceKnowledge in US Healthcare, medical terminology, and medical insurance plans (Preferred)Working in an evolving healthcare setting, we use our shared expertise to deliver innovative...

  • Spanish Bilingual

    5 days ago

    Quezon City, National Capital Region, Philippines Stark Asia Solutions, Inc Full time ₱1,080,000 - ₱1,200,000 per year

    (JOB DESCRIPTION)· Communicate with customers in a professional manner & provide solution for specific requests as per process guidelines. Listen attentively to customer needs and demonstrate empathy while providing the customer support.LOCATION: Bridgetown, Quezon CityPOSITION: Customer Service Representative – SPANISH BILINGUALWORK SET-UP: Pure Onsite,...

  • Spanish Bilingual Agent

    2 weeks ago

    Quezon City, National Capital Region, Philippines Targets RMS Full time ₱720,000 per year

    JOB DESCRIPTION OVERVIEW:The Spanish Bilingual CSR is primarily responsible for answering inquiries with exceptional customer service while maintaining positive customer relation.QUALIFICATIONS / EXPERIENCE:Spanish speaking skills (training\certification)1 + year of call center experience with 1 year of additional specialCommunication Proficiency i.e.,...