Spanish Bilingual Customer Service Representative

2 weeks ago

Quezon City, National Capital Region, Philippines Comrise Full time ₱80,000 - ₱100,000 per year

Job description

Engage with bilingual (English and Spanish) customers through voice channels to address inquiries, concerns, and requests related to mortgage products, services, and account information

  • Provide accurate and comprehensive information about mortgage options, interest rates, loan terms, and other relevant details to assist customers in making informed decisions
  • Assist customers in navigating online platforms and self-service tools, guiding them through account setup, payments, document submission, and other activities
  • Collaborate with internal teams to resolve complex customer issues; escalate cases as necessary
  • Handle all interactions professionally, efficiently, and in compliance with company policies and industry regulations.
  • Maintain detailed records of customer interactions, transactions, and inquiries using the company's CRM system
  • Identify opportunities for upselling or cross-selling additional mortgage products and services based on customer needs
  • Stay updated on industry trends, product updates, and company policies to provide accurate information to customers
  • Participate in ongoing training to enhance product knowledge, communication skills, and customer service techniques
  • Contribute to a positive team environment by sharing insights and best practices to improve overall customer satisfaction

Qualifications

  • Grade 12/Matric/High School Gr. in any field
  • Prior 2+ years voice experience in proficient bilingual support is must
  • Strong verbal and written communication skills; ability to understand and respond appropriately to complex situations
  • Familiarity with mortgage products, loan terminology, and the home buying process is advantageous
  • Excellent problem-solving skills with the ability to handle challenging customer situations with empathy
  • Detail-oriented with high accuracy in data entry and documentation.
  • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment
  • Flexibility to work various shifts, including evenings, weekends, and holidays as needed
  • Proficiency in using CRM software and MS office

Job Types: Full-time, Permanent

Pay: Up to Php100,000.00 per month

Benefits:

  • Health insurance

Application Question(s):

  • Are you open to working onsite on the night shift in Bridgetowne?
  • How much are your salary expectations?

Experience:

  • Customer service (bilingual): 2 years (Required)
  • Collections: 2 years (Preferred)

Language:

  • Spanish (Required)

Work Location: In person

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