Customer Service Representative Bilingual

3 days ago

Quezon City, National Capital Region, Philippines HGS Offshore Staffing Solutions Full time ₱150,000 - ₱250,000 per year

About the role

Hinduja Global Solutions is seeking a German-speaking Customer Service Representative to join our dynamic team in Quezon City, Metro Manila. As a Bilingual (German) Customer Service Representative, you'll have the ability to work in a collaborative and engaging environment with one goal, make a positive impact on people's day We'll train you to be an expert in your field, so you can confidently deliver an amazing customer experience. You'll field customer inquiries, connect with customers about their experience, exercise emotional intelligence and follow guidelines to ensure every customer is taken care of, with a personal touch.

Responsibilities:

  • Communicate with customers through inbound calls, outbound calls and email channels
  • Identify customer needs through active listening, exercising emotional intelligence and asking follow up questions
  • Use the provided knowledgebase to research answers to customer inquiries and respond to customers with timely, accurate information
  • Document customer needs, interactions and outcomes in the appropriate tool or system
  • Creating a "WOW" factor in every interaction through exceptional communication skills, taking ownership of the interaction and speed of service
  • Regular 1:1 coaching session with your supervisor to ensure you regularly meet key performance indicators

Requirements:

  • Can speak and converse well in the German Language
  • Senior High School / College Graduate
  • At least 6 months of Customer Service Experience in a BPO setting
  • Amenable to work onsite and shifting schedule

Comes With Benefits Like

At Hinduja Global Solutions, we are committed to providing our employees with a supportive and rewarding work environment. Some of the benefits you can expect include:

  • Competitive Salary
  • Retirement Package
  • Annual Salary Increase
  • HMO on Day 1
  • Career advancement in a fast-growing organization
  • People focused environment where you'll make lifetime connections and friendships

About us

Hinduja Global Solutions is a leading provider of business process management and customer experience solutions. With a global presence and a diverse range of clients, we are dedicated to delivering innovative and tailored services that drive business success. Join our team and be a part of an exciting journey

Apply now to become our next German Bilingual Speaker CSR.

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