urgent mandarin csr

3 days ago

Quezon City, National Capital Region, Philippines KTEL 101 Manpower Services Full time ₱150,000 - ₱250,000 per year

Mandarin Customer Support Representative

We are looking for a fluent Mandarin speaker to join our team as a Customer Support Representative. This role is ideal for individuals passionate about customer service, capable of managing inquiries efficiently, and eager to grow in a dynamic, fast-paced environment.

Key Responsibilities:

  • Deliver top-notch customer support through Mandarin and English, both written and verbal.
  • Handle customer inquiries, complaints, and requests, with a focus on conflict resolution and customer retention.
  • Utilize CRM tools and basic applications (e.g., Microsoft Office) to manage data and interactions effectively.
  • Monitor and review real-time data for accuracy and escalate issues as necessary.
  • Adapt to shifting workflows, team dynamics, and performance benchmarks in a metrics-driven setting.

Qualifications:

  • High school graduate or equivalent.
  • At least 1 year of experience in a call center environment (preferred but not required).
  • Open to fresh graduates, career shifters, and individuals with no prior experience.
  • Strong interpersonal skills and a customer-first mindset.
  • Can join ASAP this October

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