customer service assistant
14 hours ago
Eighteen (18) Customer Service Representative - French Bilingual
Four (4) Customer Service Representative - Bilingual Agent
One (1) Customer Service Representative - Bilingual
One (1) Customer Service Representative
Customer Support: Provide excellent customer service by addressing inquiries and concerns via chat, phone, and email both in English and French.
Technical Support: Diagnose and troubleshoot technical issues, providing timely resolutions to customers while ensuring technical problems are resolved or escalated
appropriately.
Sales Support: Engage with potential customers by offering product recommendations, upselling, and cross-selling when appropriate. Assist with processing sales orders, refunds, and exchanges.
Problem Resolution: Handle customer complaints efficiently and professionally, offering viable solutions and following through to ensure resolution.
Maintain Documentation: Record and update customer interactions and issues in the system accurately and timely.
Team Collaborations: Work closely with team members and supervisors to improve overall performance and achieve individual and team KPIs.
Continuous Learning: Stay updated on company products, services, and best practices to provide accurate and comprehensive support to customers.
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						Customer Service Assistant
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						Checker Kuwait City, Kuwait
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