IT Helpdesk Support

1 day ago

Makati Central Post Office P, Philippines Primus@Knowledge Specialists, Inc. Full time ₱144,000 - ₱240,000 per year

Main Job Duties and Responsibilities:

  • Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
  • Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
  • Follow up with customers to ensure complete resolution of issues.
  • Responds to customer inquiries to ensure customer needs are met.
  • Prepare activity reports
  • Inform the management of recurring problems
  • Work closely with Field Engineers and provide assistance on tasks that are outside the scope of their knowledge or expertise.
  • Administering portal processes e.g.: Parts requisition, case report, case update.
  • Helpdesk Ticketing administration.

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Benefits:

  • Paid training

Work Location: In person

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