Helpdesk Assistant

Main Job Duties and Responsibilities:Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.Follow up with...

The IT Helpdesk Officer is responsible for providing first-level technical support and assistance to employees, ensuring that all IT-related issues, requests, and inquiries are addressed in a timely and efficient manner. This role involves troubleshooting, system maintenance, and the management of IT resources to support the company's operations.Handle and...

Join our Helpdesk and Support Team and gain real-world exposure while supporting digitalization projects and day-to-day IT operations.What you'll do:Assist the IT Helpdesk Team with user requests and admin tasksSupport digitalization projects and Microsite Link RequestsLearn and apply basic troubleshooting and IT support skillsBe part of a team that values...

Responsibilities:Employee Support: Serve as the first point of contact for employee inquiries regarding HR policies, procedures, benefits, payroll, and other HR-related matters. Resolve issues or direct them to the appropriate HR team members for further assistance.Ticket Management: Log, track, and resolve HR-related helpdesk tickets in the HRIS ticketing...

Overview At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone. It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030. And to get there, we...

JOB DESCRIPTION:Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.Process customer requests by sending faxes, returning telephone messages, sending mail documents or using other related communication under direct supervision.Follow up with customers to ensure...

At AIA we've started an exciting movement to create a healthier, more sustainable future for everyone.It's about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.And to get there, we need ambitious...

Position Accountability Statement: The Helpdesk Specialist is accountable for the accurate implementation of member's healthcare benefit policies at the assigned helpdesk oce focusing on utilization management, the delivery of superior customer service at all times, and supporting steerage and primary care network (PCN) initiatives to enhance healthcare...

We are seeking a motivated and customer-focused IT Helpdesk / Service Desk Analyst to provide first-line technical support and assistance across the organization. The ideal candidate will have a foundational understanding of IT systems, excellent communication skills, and a strong desire to resolve technical issues efficiently and professionally.Key...

DescriptionWe're Hiring: IT Helpdesk RepresentativesAre you tech-savvy, customer-focused, and ready to grow your career in VSS? Join our dynamic team and help deliver top-notch technical assistance to clients around the globe. Competitive compensation Career growth opportunities Fun and supportive work environmentKey ResponsibilitiesServe as the first point...