Helpdesk Assistant
3 hours ago
Basic Function: The Helpdesk Assistant provide customer service to answer customer requests for assistance either in person, by email/chat or over the phone for technical support.
Main Job Duties and Responsibilities:
- Answers telephone and respond to basic customer questions using established methods provided in training. Forwards call to appropriate personnel.
- Processes customer requests by sending faxes, returning telephone messages, sending mail documents, or using other related communication under direct supervision.
- Follow up with customers to ensure complete resolution of issues.
- Responds to customer inquiries to ensure customer needs are met.
- Prepare activity reports
- Inform the management of recurring problems
- Work closely with Field Engineers and provide assistance on tasks that are outside the scope of their knowledge or expertise.
- Administering portal processes e.g.: Parts requisition, case report, case update.
- Helpdesk Ticketing administration.
Job Type: Full-time
Pay: Php18, Php20,000.00 per month
Benefits:
- Paid training
Work Location: In person
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