Helpdesk Support Specialist

3 days ago

Makati, Philippines Cartrack SEA Full time

Helpdesk Support Specialist (Tech Support) We are a world-leading smart mobility SaaS company with over 2,000,000 subscribers across 23 countries and we are looking for a Helpdesk Support Specialist (Tech Support) to join our team. Our teams are collaborative, vibrant, fast-growing, and all team members are empowered with the freedom to influence our business with ideas that drive innovation and efficiency. Job Description: Troubleshoot and resolve technical issues related to hardware, software, and networking Install and configure hardware and software applications Monitor and maintain Cartrack application and systems to ensure their smooth functioning Collaborate with Global teams to implement and maintain IT projects Document technical procedures, user manuals, and FAQs Provide technical support for any IT related matters or issue Train users on the use of Cartrack applications and hardware Continuously update technical knowledge and skills Requirements: Minimum Higher Nitec/Diploma/Bachelor in Computer/Electronic Engineering/Telecommunication/Automotive Engineering or related discipline Preferably with at least 2 years of related experience Proficient in written and spoken English to handle customer queries Must have a pleasant personality with high levels of motivation and enthusiasm Ability to work independently and as part of a team Willingness to work outside regular business hours as required Unlock job insights Salary match Number of applicants Skills match Your application will include the following questions: How long is your notice period? What is your expected monthly salary? Cartrack is a leading global provider of fleet management and telematics solutions, trusted by thousands of businesses to keep their vehicles connected, efficient, and secure. Our cutting-edge technology enables real-time tracking, driver behaviour monitoring, and advanced data analytics — empowering our customers to optimise fleet performance, improve safety, and reduce operational costs. Founded on a commitment to innovation and customer service, Cartrack combines world-class IoT technology with local expertise across multiple markets worldwide. Our mission is simple: to help businesses drive smarter, safer, and more sustainable operations every day. #J-18808-Ljbffr

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