Retail Account Manager

The ideal candidate is a proactive communicator with a keen understanding of client needs and a passion for innovative retail solutions.

The right candidate is a strategic thinker with strong execution capabilities, able to manage multiple priorities while building meaningful relationships with both internal teams and clients. Experience working with retail brands or within the offline-to-online (O+O) space is a plus.

This role requires confident ideation, excellent presentation and communication skills, and the ability to thrive in a fast-paced, dynamic environment. You will play a critical role in leading client engagements, managing end-to-end campaign delivery, and driving results that align with business objectives.

KEY RESPONSIBILITIES

1. Client Relationship Building

Serve as the key point of contact for assigned accounts, fostering strong relationships through proactive communication and a clear understanding of client business needs. Provide strategic counsel and ensure alignment with client goals, brand priorities, and broader business objectives.

2. Campaign & Project Management

Lead the end-to-end planning, execution, and delivery of campaigns and initiatives. Manage timelines, deliverables, and costs to ensure high-quality outputs across all touchpoints. Escalate issues as needed and conduct post-implementation evaluations to drive continuous improvement.

3. Strategic Thinking & Ideation

Translate client briefs into actionable strategies and creative solutions that are insight-driven and results-oriented. Confidently present concepts and recommendations internally and externally, ensuring alignment with brand identity and commercial goals.

4. Brand Stewardship & Market Awareness

Act as a brand steward by upholding brand guidelines and ensuring consistency, accuracy, and creative integrity across all deliverables. Proactively flag potential brand conflicts, monitor competitor activity, and stay informed on industry trends to maintain relevance and inform strategy.

5. Team & Cross-Functional Collaboration

Work closely with internal departments (e.g., creatives, retail design, production, e-commerce, strategy) and external suppliers to ensure integrated execution. Help align timelines, expectations, and outputs across stakeholders to deliver cohesive campaigns.

6. Financial & Operational Management

Coordinate with Finance to ensure smooth billing setup and timely invoicing. Help prepare cost estimates (CEs), secure necessary approvals, and support account-level budget tracking, scope monitoring, and operational accuracy through documentation and internal tools.

7. Production Support

Support campaign production from concept to execution, especially for in-store, on-ground, and O+O retail activations. Coordinate with internal teams and suppliers to uphold quality standards and meet timelines while ensuring alignment with creative vision.

8. Client Growth

Identify upsell opportunities and potential new scopes within existing accounts. Assist in the preparation of strategic proposals and business development efforts to convert leads into actionable work.

9. Mentorship & Leadership

Support the development of junior team members through coaching, feedback, and knowledge- sharing. Model professionalism and promote best practices in client service and collaboration.

10. Adaptability & Initiative

Proactively take on evolving scopes, pivot when needed, and contribute to scaling the team's capabilities. Embrace flexibility in responsibilities and help strengthen internal processes and team growth.

QUALIFICATIONS Education

• Bachelor's degree in Marketing, Advertising, Communications, or a related field.

Experience

• Minimum of 3 years of experience in Account Management, Client Servicing, or a similar role -preferably within an advertising, retail, or marketing agency setting.
• Proven ability to manage and grow client relationships, develop and execute integrated campaigns, and consistently deliver results.
• Hands-on experience collaborating with cross-functional teams (e.g., creative, production, digital, retail design).
• Exposure to retail brands, activations, e-commerce, and omnichannel production workflows is a strong advantage.

Key Skills

• Excellent interpersonal and communication skills - confident in dealing with clients and working with teams of varied working styles.
• Strong organizational and time-management skills; capable of managing multiple projects and priorities under pressure.
• Strategic mindset with the ability to turn client briefs into actionable, compelling solutions.
• Confident in presentations, ideation, and facilitating strategic discussions.
• Proficient in Microsoft Office and project/workflow management.
• Familiarity with O+O campaign workflows including digital platforms (e-commerce, social

media, live selling), on-ground activations, and exposure to POSM development and

execution is a plus.
- Basic understanding of campaign financials, including cost estimate preparation, approvals,

and budget tracking.

Personal Attributes

• Proactive and solutions-oriented, with a positive mindset and a high degree of initiative.
• Resilient and highly adaptable - thrives in fast-paced, high-pressure environments.
• Strategic yet hands-on - able to zoom in on execution while keeping the bigger picture in

mind.
- Team player who values collaboration, accountability, and continuous learning.