Retail Operations Manager

7 days ago

Makati City, National Capital Region, Philippines RYCO Inc. Full time ₱300,000 - ₱400,000 per year

About Us

We are an emerging player in the tire retail and automotive servicing industry in the Philippines. We provide high-quality tires and professional car care services, with an expanding network of retail branches. We are looking for a Retail Operations Manager to take charge of our store operations and help drive our growth journey.

Role Overview

The Retail Operations Manager will be responsible for overseeing day-to-day operations of our retail branch. This role ensures operational excellence, consistent service delivery, and strong branch performance. The ideal candidate has prior experience in automotive, tire, or car servicing operations and is capable of balancing hands-on management with planning.

Key Responsibilities

· Manage and oversee the daily operations of multiple branches.

· Ensure compliance with company standards on service quality, safety, and operations.

· Monitor sales, profitability, inventory management, and customer satisfaction.

· Train, coach, and supervise branch staff to deliver excellent service.

· Implement operational improvements to enhance efficiency and customer experience.

· Work with suppliers and partners for product availability and promotions.

· Handle escalated customer concerns and ensure positive resolution.

· Prepare operational reports and present performance updates to management.

· Support expansion by assisting in the setup and launch of new branches.

Qualifications

· 3 years' experience in retail operations, preferably in automotive services, tires, or related industries.

· Strong leadership, team management, and customer service skills.

· Analytical thinker with problem-solving abilities.

· Able to manage both day-to-day details and long-term operational strategy.

What We Offer

· Opportunity to be part of a growing business in the automotive retail industry.

· Competitive compensation package.

· Career development and growth opportunities.

· A dynamic and supportive work environment.

Job Type: Full-time

Pay: Php30, Php40,000.00 per month

Work Location: In person

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