Retail Account

2 weeks ago

Makati City, National Capital Region, Philippines Talent Outsourcing Channel Solutions Full time ₱150,000 - ₱250,000 per year

About the role

Talent Outsourcing Channel Solutions is seeking a Retail Account - Customer Service Representative to join our dynamic team in Makati City, Metro Manila. As a full-time customer service representative, you will be the voice of our client's brand, providing exceptional service and support to their valued customers.

What you'll be doing

  1. Manage inbound calls from customers, addressing their inquiries, concerns, and requests with empathy and professionalism
  2. Process customer orders, returns, and exchanges efficiently and accurately
  3. Provide proactive and solution-oriented support to customers, ensuring a positive brand experience
  4. Collaborate with team members to share best practices and identify opportunities for process improvements
  5. Maintain detailed and accurate records of customer interactions
  6. Adhere to all company policies, procedures, and quality standards

What we're looking for

  1. Applicant must have 1 year of BPO experience
  2. Strong customer service and communication skills, with the ability to adapt your approach to different customer needs
  3. Excellent problem-solving and critical thinking abilities to handle a variety of customer inquiries
  4. Proficiency in English and the local language, with the ability to communicate clearly and effectively
  5. Experience in a call centre or customer service environment, preferably in the retail industry
  6. Familiarity with customer relationship management (CRM) systems and data entry
  7. Passion for providing exceptional customer service and a commitment to contributing to the team's success

What we offer

At Talent Outsourcing Channel Solutions, we believe in fostering a supportive and collaborative work environment. We offer competitive compensation, opportunities for career development, and a range of benefits that support our employees' well-being, including medical insurance, paid time off, and wellness initiatives.

About us

Talent Outsourcing Channel Solutions is a leading provider of outsourcing solutions, specialising in customer service, call centre operations, and business process outsourcing. With a strong focus on quality, innovation, and client satisfaction, we partner with renowned brands across various industries to deliver exceptional customer experiences.

If you're passionate about customer service and eager to join a dynamic team, we encourage you to apply now.

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