Trainer Customer Service

2 weeks ago

Pasig, National Capital Region, Philippines Wefund Lending Corp. Full time ₱900,000 - ₱1,200,000 per year

Wefund is the leading fintech cash lender in the Philippines and owns the online lending platform called JuanHand. JuanHand has over 65 million downloads and disburses over 3.5 billion pesos of loans monthly. Wefund is a subsidiary of Finvolution Group, one of the biggest fintech companies in Asia with a USD27billion loan book. Finvolution is a publicly traded company and listed with the NYSE (FINV). JuanHand has been recognized by the SEC as a Best Practice OLP. Wefund is committed to help the creditworthy yet underserved by offering tech enabled financial products that are pleasant to use, with fair interest rates and fast approval times. Wefund is the trusted fintech lender of choice and operates with the highest level of integrity and ethics. Wefund has a reputation of being an Employer of Choice in the Fintech Lending industry. Our Core Values are ICED Tea: Integrity, Competence, Enthusiasm, Dependability and Teamwork.

Responsibilities

  1. Deliver training programs for assigned operational units, including new hire onboarding, ongoing skills enhancement, and other trainings as agreed.
  2. Conduct knowledge transfer sessions to identified employees related to operations, products, systems, marketing activities, policies, and related system operations
  3. Support the development and/or develop learning courses in taking into consideration market research for best practices, and current frontline work practices.
  4. Actively identify performance challenges and skill gaps, and recommend and implement effective solutions to improve performance.
  5. Complete training-related tasks assigned by the company or senior management, including business and customer research, translation, and other ad hoc projects.

Requirements

  1. Education: Bachelor's degree or above.
  2. Experience in customer service training in the banking and credit industries is preferred.
  3. Strong logical thinking, learning, and ability to grasp new knowledge and company operations rapidly.
  4. Outgoing personality, strong communication and writing skills, and willingness to share knowledge.
  5. Able to work onsite and align training schedules with business operation hours.

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