Trainer

2 days ago

Pasig, National Capital Region, Philippines Full Potential Solutions Full time $24,000 - $60,000 per year

About Us

Full Potential Solutions (FPS) is a performance-based, analytically driven omnichannel solutions organization with operations in Kansas City, MO, Chennai, India, Bogota, Colombia, and Manila, Philippines that puts culture and employees first. We are a rapidly growing global company, employing the best people, processes, and proprietary technology to deliver groundbreaking solutions for our clients and fulfilling careers for our employees.

We invest in our people and put culture first because we believe that happy, fulfilled teams deliver breakthrough results. FPS offers a competitive suite of benefits for our employees, including a lucrative compensation program, medical, dental, and vision benefits, and the opportunity for high-potential career growth with a fast-growing company.

Our Core Values:

  • Integrity - Do what's right for everyone: clients, shareholders, partners & colleagues, TEAM is more important than self, and create an atmosphere of mutual respect
  • Excellence - Deliver exceptional client results, Reward and recognize performance, and Relentless pursuit of improvement
  • Accountability - Act like an owner, take pride in our work, Measure results (your own and our clients), Be passionate
  • Grace - Respect and appreciate differences, Care for one another, Humility, Make work personal

Our Mission: To create conditions within which people can thrive

The Trainer will help employees cultivate their skills and knowledge. He/She will provide complete training to share your expertise in ways that motivate others. A Trainer is an experienced educator and must have the ability to convey a message, which should only be surpassed by a deep knowledge of their field. Organizational skills and a positive attitude are important qualities that he/she has to possess. The goal is to promote efficiency and competitive advantage by developing the skills of personnel.

Duties and Responsibilities:

  • Handle FST, PST, including Nesting classes
  • Conduct coaching sessions with agents to evaluate skills and behavior gaps
  • Work with Recruitment, People and Culture, and Operations Teams to manage new hire classes accordingly
  • Submit reports at the end of classes and endorse agents from each training phase.
  • Record observations for each trainee in class for recommendations and endorsements
  • Deliver all types of training related to customer service, sales, and process knowledge
  • Partner with clients in conducting TNA, designing and developing learning content
  • Evaluate training results and identify opportunities
  • Provide operational support by resolving learning gaps affecting performance
  • Work on projects from end-to-end project cycles, starting at project conceptualization to implementation, and revisions

Qualifications:

  • With 2-4 years of related work experience as a Trainer in a BPO setup, preferably someone who handled customer service and sales campaigns
  • Proven working experience in employee development or related areas.
  • People-oriented and a team player.
  • Adequate knowledge of learning management software and web delivery tools.
  • Strong verbal and written communication skills and an excellent active listener.
  • Ability to handle sensitive matters and apply problem-solving skills to resolve issues.
  • Propensity to seek out, accept, and integrate feedback professionally.
  • Self-motivated, quick/continuous learner with a passion for helping people realize their full potential.
  • Amenable to work onsite

  • boh trainer

    1 week ago

    Pasig, National Capital Region, Philippines TAPA KING INC Full time ₱900,000 - ₱1,200,000 per year

    About the role TAPA KING INC' is seeking a talented and experienced BOH Trainer to join our growing team in Pasig City Metro Manila. As a full-time BOH Trainer, you will be responsible for training and developing our kitchen staff to ensure the highest standards of food preparation and service.What you'll be doingConduct comprehensive training programmes...

  • Trainer

    2 days ago

    Pasig, National Capital Region, Philippines Wonders Corporation Full time ₱250,000 - ₱500,000 per year

    Trainer mustdemonstrate several key attributes in order to be considered for the position.Included in the list are the following:Aquick and willing learner that can master all details of our product and calltaking techniquesEnthusiasmfor our business. Takes ownership and acts on behalf of the entire companyPassionfor helping others. Takes great satisfaction...

  • Corporate Trainer

    1 week ago

    Pasig, National Capital Region, Philippines Transcom Full time ₱600,000 - ₱1,200,000 per year

    Company DescriptionTranscom provides digitally enhanced customer experience (CX) services to some of the world's most ambitious brands. With more than 300 clients globally, including disruptive e-commerce players, category redefining fintechs, and technology legends, Transcom offers on-, off-, and nearshoring services. Our team of over 33,000 employees...

  • Product Trainer

    1 week ago

    Pasig, National Capital Region, Philippines LG Electronics Full time ₱800,000 - ₱1,200,000 per year

    Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all. With a rich history spanning over six decades and a global presence of more than 100...

  • Product Trainer

    2 days ago

    Pasig, National Capital Region, Philippines LG Chem Full time

    Job DescriptionLG Electronics Philippines IncStep into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all. With a rich history spanning over six decades...

  • Product Trainer

    2 days ago

    Pasig, National Capital Region, Philippines LG Full time

    Step into the innovative world of LG Electronics. As a global leader in technology, LG Electronics is dedicated to creating innovative solutions for a better life. Our brand promise, 'Life's Good', embodies our commitment to ensuring a happier, better life for all.  With a rich history spanning over six decades and a global presence of more than 100...

  • Medical Coder Trainer

    2 days ago

    Pasig, National Capital Region, Philippines Ingenious Full time ₱1,500,000 - ₱3,000,000 per year

    Ingenious Philippines is looking for a Trainer for our growing Medical Coding TeamConnect with us and learn more about this opportunityWhat We Offer:HMO Coverage + DependentsFixed Weekends & US Holidays OffMore Benefits to be discussedWhat We're Looking For:Have an active Medical Coding Certification from AAPC or AHIMAExperience as SME, Trainer or of a...

  • AR Trainer

    2 days ago

    Pasig, National Capital Region, Philippines Lennor Group Full time ₱40,000 - ₱50,000 per year

    Our brand, Lennor Metier Consulting, a DOLE-licensed headhunting and recruitment agency in the Philippines, is proud to partner with a Healthcare RCM company in their search for an AR Trainer based in Pasig.Salary Range: up to ₱50,000Work Setup: Onsite Shift Schedule: Night Shift (9PM-5AM)Location: Pasig CityThe roleThe AR Trainer plays a key...

  • USRN Nurse Trainer

    2 days ago

    Pasig, National Capital Region, Philippines TASQ Staffing Solutions Full time $40,000 - $50,000 per year

    About the job USRN Trainer (Pasig) | OnsiteWork Setup/Shift: WFO / Night shiftStart Date: ASAPQualifications:Nursing Graduate (Bachelor's Degree)Active USRN License of any state (but NY is preferred)At least 1-2 years as a Process TrainerMinimum 1-2 years of US Healthcare account experience (Utilization Management Review and Clinical Appeals)Experience...

  • Clinical Trainer

    2 days ago

    Pasig, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full time ₱40,000 - ₱80,000 per year

    Job Purpose:The job of a Process Trainer is to essentially educate, guide, and coach new employees on how to effectively perform their jobs by developing the capabilities that are required for optimal job performance. The job also involves a number of complimentary activities such Training needs analysis, Training Needs Identification, Research & Development...