Provider Service Representatives

1 week ago

Manila, National Capital Region, Philippines BroadPath Global Solutions Inc. Full time ₱90,000 - ₱120,000 per year

BroadPath is hiring Provider Service Representatives to train and work from home When you join our dynamic team of remote Provider Service Representatives, you'll play a key role in delivering exceptional service to healthcare providers. If you're passionate about providing top-notch support and skilled in efficient problem-solving, this is the opportunity for you In this role, you will engage with healthcare providers to assist with inquiries related to member eligibility, coverage details, benefit types, copays, and claims, ensuring prompt and accurate resolutions.

Compensation Highlights

  • Base pay starting at PHP ₱22,000.00 Monthly
  • Pay frequency: Weekly pay

Schedule Highlights

  • This is a full-time, steady state role with no pre-determined end date. No weekend work required
  • Training Schedule: Monday-Friday, 8:00am-5:00pm Pacific Time
  • Production Schedule: Monday-Friday, 8:00am-6:00pm Pacific Time

Responsibilities

  • Engage with healthcare providers to address inquiries related to member eligibility, coverage details, benefit types, copays, and claims
  • Verify member coverages, benefit types, eligibility dates, and claim payment/statuses promptly and accurately
  • Provide estimates of member out-of-pocket expenses for various procedures or services, clarifying member copayments as needed
  • Meet and exceed performance targets in efficiency, call quality, customer satisfaction, first call resolution, adherence, and attendance
  • Ensure compliance with company, client, and HIPAA regulations to maintain data integrity and confidentiality

Qualification

  • Minimum 1 year of experience in healthcare, claims, or customer service
  • Strong understanding of medical and healthcare terminology
  • Exceptional customer service and communication skills
  • Proficient in computer and data entry skills
  • Knowledge of healthcare systems and prior experience in a call center preferred
  • Proficiency in Microsoft Office and industry-related software programs
  • Ability to work both independently and collaboratively to resolve issues
  • Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment
  • Do you reside in one of the following areas: Metro Manila, Rizal, Cavite, Laguna, Batangas, Bulacan?

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