Provider Service Representatives

BroadPath is a company that thrives on fostering personal growth and professional excellence. We are currently seeking qualified and passionate individuals to join our team as Provider Service Representatives. As a member of our team, you will play a crucial role in providing top-notch Health and Dental Insurance Call Center support and service to meet the needs of our valued members and providers.

Compensation Highlights

• Base Pay Starting at PHP ₱22,000.00 Monthly
• Pay frequency: Weekly pay

Schedule Highlights

• This is a full-time, steady state role with no pre-determined end date. No weekend work required
• Training Schedule: Monday-Friday, 7:00am-4:00pm CST. 7 weeks training, 2 weeks nesting
• Production Schedule: Monday-Friday, 8:00am-8:00pm CST

Responsibilities

• Support members or providers on routine or complex issues involving eligibility, benefits, claims, pre-treatment reviews (prior authorizations), medical claims and appeals status call for denied claims/pre-treatment reviews
• Deliver excellent customer service that reflects BroadPath's core values
• Accurately document all calls and interactions
• Achieve individual performance goals aligned with call center objectives
• Engage and collaborate with other departments to enhance overall service delivery
• Demonstrate personal responsibility and accountability through meeting attendance and schedule adherence expectations

Qualifications

• Minimum of 2 years Healthcare call center experience
• 2 years of call center experience (even non-healthcare related for those with Allied medical courses)
• Proficiency in Microsoft Office and industry-related software programs
• Effective verbal and written communication skills
• Excellent interpersonal skills with a strong customer focus
• Ability to work collaboratively in a team environment
• Must be residing in Metro Manila, Rizal, Cavite, Laguna, Batangas, Bulacan
• Wired Internet Speed Requirement: 25mbps download | 10mbps upload

Candidate will be responsible for providing:

• Responsible for providing your own 19" monitor or larger with VGA or HDMI port with corresponding cable, USB wired mouse, ethernet cable, and optional USB wired keyboard
• Reliable hardwired internet is a must with at least 25mbps download|10mbps upload speeds

Speed Test Disclaimer:

• Please note that all Internet Speed Tests are monitored and will be verified They must be taken on a laptop or desktop computer and plugged directly into your router
• Speed Tests cannot be completed on a mobile device. We recommend completing your application on a computer to make it easier to submit your results simultaneously

Benefits:

• Work At Home, FOREVER
• Weekly Salary Pay-out
• Bhive Kit; includes web camera which allows you to join our Connected Culture
• Night Differential Pay
• Overtime Pay
• Holiday Pay
• 13th Month Pay
• Accrued Paid Leaves (to be utilized upon Regularization)
• SSS/PhilHealth/Pag-IBIG
• HMO Coverage

Disclosure:

At BroadPath, we believe that transparency, authenticity, and collaboration are the keys to building strong, connected remote teams. Being on camera is an integral part of our culture. It's how we build relationships, share ideas, and stay engaged. If you're someone who values open communication, connection, and teamwork, you'll thrive in our environment where showing up authentically matters.

What to Expect:

• On-camera participation during interviews, training, team meetings, and regular check-ins.
• Face-to-face discussions sparking collaboration and engagement
• A supportive atmosphere where you can express yourself openly and be part of a team that values your contributions.

BroadPath may conduct background checks, previous employment verifications, and education verifications, based on position requirements

Diversity Statement

At BroadPath, diversity is our strength. We embrace individuals from all backgrounds, experiences, and perspectives. We foster an inclusive environment where everyone feels valued and empowered. Join us and be part of a team that celebrates diversity and drives innovation

Equal Employment Opportunity/Disability/Veterans

If you need accommodation due to a disability, please email us at - This information will be held in confidence and used only to determine an appropriate accommodation for the application process

BroadPath is an Equal Opportunity Employer. We do not discriminate against our applicants because of race, color, religion, sex (including gender identity, sexual orientation, and pregnancy), national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Compensation: BroadPath has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Job Type: Full-time

Pay: From Php22,000.00 per month

Benefits:

• Paid training
• Work from home

Work Location: Remote