Full-Time Platform Operations Manager

2 days ago

Work from Home, Philippines OVA Virtual Full time $416,000 - $432,000 per year

We are looking for an experienced Platform Operations Manager (Senior Level) to oversee the end-to-end operational health of Elements Connect's B2B platforms for a health and wellness company based in the US.

  • Permanent WFH setup
  • $8.00 USD per hour
  • 40 Hours per Week – Monday to Friday, 5:00 AM – 2:00 PM EST / 5:00 PM – 2:00 AM PHT

APPLICATIONS WILL ONLY BE ENTERTAINED IN THE LINK PROVIDED.

If interested in the role, please accomplish the link:

**Kindly indicate "Pink | JM" as your interviewer. **

Requirements:

  • 5+ years of experience in SaaS operations or platform management
  • Hands-on experience with Zendesk administration and analytics (workflow setup, triggers, automation, and reporting)
  • Advanced Excel or BI tool proficiency for reporting
  • Experience leading a support or platform administration team
  • Familiarity with integration workflows, API tools, or Zapier automations
  • Understanding of multi-tenant SaaS or B2B marketplace ecosystems
  • Exposure to workforce management, staffing, or procurement technologies
  • Knowledge in continuous improvement methodologies (Lean/Six Sigma)
  • Experience creating KPI dashboards and executive-level reports

Responsibilities:

  • Oversee and manage daily platform operations (EC Staffing and Elements Exchange)
  • Conduct regular system health checks, user activity monitoring, and data validations
  • Lead Zendesk support administration and ensure high SLA compliance
  • Track KPIs, analyze performance, and generate operational dashboards
  • Collaborate with engineering and product teams for bug fixes and feature enhancements
  • Develop and maintain SOPs for support workflows and platform operations
  • Mentor junior team members and ensure consistent support standards
  • Build executive-level reports summarizing platform health and client satisfaction

Job Types: Full-time, Permanent

Pay: Php72, Php75,000.00 per month

Benefits:

  • Paid training
  • Pay raise
  • Work from home

Work Location: Remote

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