Platform Operations Manager

4 hours ago

Work from Home, Philippines OVA Virtual Full time ₱960,000 per year

We are hiring a Platform Operations Manager to oversee the daily performance, data integrity, and process efficiency of multiple SaaS platforms for a U.S.-based health and wellness company. This role is ideal for someone who can balance technical problem-solving, analytics, and team collaboration.

Must Have's

  • 5+ years of experience in SaaS operations or platform management
  • Hands-on experience with Zendesk administration and analytics
  • Strong reporting and data visualization skills (Excel, BI tools, or SQL)
  • Proven ability to troubleshoot and maintain multiple client environments
  • Strong communication and stakeholder management skills

Nice-to-Haves / Preferred

  • Experience leading a support or platform administration team
  • Familiarity with API workflows, integrations, or Zapier automations
  • Exposure to multi-tenant SaaS or B2B marketplace environments
  • Knowledge in continuous improvement methodologies (Lean, Six Sigma)
  • Experience creating KPI dashboards and operational reports

This Position Is Perfect For You If You Are…

  • Analytical, process-driven, and highly organized
  • A proactive problem-solver who enjoys improving systems
  • Tech-savvy with strong attention to detail
  • Collaborative and confident working with cross-functional teams
  • Reliable and consistent in delivering measurable results

We are looking for the following specific requirements

  • 5+ years in SaaS operations, client success, or platform support
  • Proven Zendesk administration experience (workflows, triggers, reporting)
  • Advanced analytical skills using Excel, BI tools, or SQL
  • Strong documentation and communication abilities
  • Leadership skills and a track record of process optimization

Your responsibilities will include (but are not limited to):

  • Oversee and manage daily platform operations (EC Staffing and Elements Exchange)
  • Conduct regular system health checks and monitor data quality
  • Lead Zendesk support administration and ensure SLA compliance
  • Track KPIs, analyze performance, and produce dashboards
  • Collaborate with product and engineering teams for bug fixes and enhancements
  • Develop SOPs and documentation for workflows and support processes
  • Mentor junior team members and ensure support consistency
  • Deliver reports on platform health and client satisfaction

Rate

$7.00–$8.00 per hour

Schedule

Full-Time | Monday to Friday, 5:00 AM–2:00 PM EST / 5:00 PM–2:00 AM PHT

Job Type: Full-time

Pay: Php70, Php80,000.00 per month

Benefits:

  • Additional leave
  • Company Christmas gift
  • Company events
  • Health insurance
  • Paid training
  • Pay raise
  • Work from home

Application Question(s):

  • Years of experience working as a Freelancer or as a Virtual Assistant (DO NOT include any time spent working from home due to the pandemic if your role was originally office-based.)

  • Are you comfortable using Hubstaff for time tracking? It's required for all our VAs—just screenshots, no videos.

  • Do you have a main and backup computer? This is strictly required as we conduct system checks.
  • Do you have a main and backup internet? This is strictly required as we conduct system checks.

Experience:

  • SaaS or B2B operations: 5 years (Preferred)
  • Zendesk: 3 years (Preferred)
  • Workflow Automation: 3 years (Preferred)
  • Power BI: 3 years (Preferred)

Work Location: Remote

  • Full-Time Platform Operations Manager

    4 hours ago

    Work from Home, Philippines OVA Virtual Full time $416,000 - $432,000 per year

    We are looking for an experienced Platform Operations Manager (Senior Level) to oversee the end-to-end operational health of Elements Connect's B2B platforms for a health and wellness company based in the US.Permanent WFH setup$8.00 USD per hour40 Hours per Week – Monday to Friday, 5:00 AM – 2:00 PM EST / 5:00 PM – 2:00 AM PHTAPPLICATIONS WILL ONLY BE...

  • Care & Clinic Operations Coordinator (Remote – Philippines)

    3 hours ago

    Work from Home, Philippines Serenity Operations Services Full time $7,200 - $10,800 per year

    Care & Clinic Operations Coordinator (Remote – Philippines)Salary: USD $600–$900 per monthSchedule: Tuesday–Saturday, 6:00 AM–3:00 PM Manila TimeEquivalent to Monday–Friday, 2:00 PM–11:00 PM PSTAbout the RoleWe are seeking a highly organized and detail-oriented Care & Clinic Operations Coordinator to support both our residential group home...

  • Platform as a service

    3 hours ago

    Work from Home, Philippines OVA Virtual Full time ₱1,080,000 - ₱1,200,000 per year

    We are hiring an Operations Supervisor to oversee the daily performance, data integrity, and process efficiency of multiple SaaS platforms for a U.S.-based health and wellness company. This role is ideal for someone who can balance technical problem-solving, analytics, and team collaboration.Must Have's5+ years of experience in SaaS operations or platform...

  • Power Platform

    4 hours ago

    Work from Home, Philippines Focused Forward Full time ₱401,600 - ₱500,760 per year

    Job OverviewWe are seeking a Power Platform & Full Stack Developer to join our innovative team. The primary focus of this role is to design, build, and optimize solutions within the Microsoft Power Platform ecosystem (Power Apps, Power Automate, Power BI, Dataverse). In addition, you will contribute to full stack web development projects, ensuring seamless...

  • Software Operations Manager

    5 hours ago

    Work from Home, Philippines OVA Virtual Full time ₱1,080,000 - ₱1,200,000 per year

    We are hiring a SaaS Operations Manager to oversee the daily performance, data integrity, and process efficiency of multiple SaaS platforms for a U.S.-based health and wellness company. This role is ideal for someone who can balance technical problem-solving, analytics, and team collaboration.Must Have's5+ years of experience in SaaS operations or platform...

  • Program Manager for Healthcare Platform Implementation

    2 weeks ago

    Work from Home, Philippines Helper Heroes Full time ₱85,000 - ₱90,000 per year

    Position: Program Manager for Healthcare Platform ImplementationSchedule: U.S. timezone (Remote)About Us:At Helper Heroes PH, we're on a mission to provide exceptional care and support to home care agencies in America. We believe in creating a true partnership where our employees act and feel like a true member of the American team they are matched with. Our...

  • Client Operations Manager

    3 hours ago

    Work from Home, Philippines OVA Virtual Full time ₱1,200,000 - ₱1,500,000 per year

    We are hiring a Client Operations Manager to oversee the daily performance, data integrity, and process efficiency of multiple SaaS platforms for a U.S.-based health and wellness company. This role is ideal for someone who can balance technical problem-solving, analytics, and team collaboration.Must Have's5+ years of experience in SaaS operations or platform...

  • Operations Manager

    1 week ago

    Work from Home, Philippines Sphere Rocket VA Full time ₱800,000 - ₱1,200,000 per year

    We are seeking an organized, detail-oriented, and client-focused Operations Manager to support a real estate team in managing daily operations, marketing activities, and client coordination. This role requires excellent communication skills, the ability to manage multiple priorities, and a proactive mindset to streamline processes and enhance the client...

  • Operations Manager

    2 weeks ago

    Work from Home, Philippines Guiding Star Full time ₱720,000 - ₱1,080,000 per year

    The Guiding Star LLC is seeking an experienced Commercial Transaction Coordinator / Operations Manager to support our growing Commercial Division.This is a key role for someone with 5+ years of experience in commercial real estate transactions, someone who can manage complex deals, understand financials, and bring creative energy to marketing and...

  • Operations Manager

    2 weeks ago

    Work from Home, Philippines Hire Overseas Full time $40,000 - $80,000 per year

    We're looking for an Operations Manager (SaaS Company) to keep internal processes aligned, performance transparent, and teams accountable.You'll oversee operations across SEO and Paid Ads teams, guide process improvements, and ensure quality standards are met at every level. This role connects execution with strategy — managing reporting, optimizing...