Customer Service Representative

7 days ago

Ayala Alabang, National Capital Region, Philippines ZP Divina Consultancy Firm Inc. Full time ₱400,000 - ₱600,000 per year

Job Summary:

We are seeking tech-savvy and customer-focused individuals to join our Financial Tech Account team. As a CSR, you will assist clients with installation, registration, and account maintenance of QuickBooks software, supporting small and medium business customers. This is a blended support role involving both voice and chat interactions.

Qualifications:

  • Strong English communication skills (verbal and written)
  • Basic technical aptitude and problem-solving skills
  • Customer service-oriented and able to handle multiple tasks
  • Comfortable with blended support (voice and chat)
  • Willing to work onsite with shifting schedules, weekends, and holidays
  • Prior experience in financial software, technical support, or BPO is an advantage

Key Responsibilities:

  • Assist clients with QuickBooks software installation, registration, and account management
  • Provide accurate solutions to customer inquiries via voice calls and chat
  • Troubleshoot technical and financial software issues efficiently
  • Document customer interactions and maintain records accurately
  • Ensure high-quality service and compliance with company policies
  • Achieve individual and team performance goals

Why Apply Through Us?

  • Official Recruitment Partner of Foundever
  • Competitive compensation (based on experience or account requirements)
  • Training and career development in a global BPO environment
  • Opportunities for career growth and skill enhancement

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