Inbound Travel Sales Agent

3 days ago

Manila, National Capital Region, Philippines IPP Technologies Inc Manila Office Full time ₱200,000 - ₱240,000 per year

Job Location: IPPBPO24x7 801 Sunnymede IT Center, 1614 Quezon Avenue South Triangle, Quezon City 1103 Manila, Philippines

Reports to: IPP Client and Manager

We're hiring experienced Inbound Travel Sales Agents to handle calls, chats, and emails for a fast-growing travel client. You'll use Amadeus or another GDS to build itineraries, quote competitive fares, convert inquiries to bookings, and deliver a premium customer experience.

What You'll Do

  • Handle inbound sales calls/chats/emails; qualify needs and close bookings (air/hotel/cars/tours/packages).
  • Build and price itineraries in Amadeus/GDS (create/modify PNRs, SSRs/OSIs, seat selection, ancillaries).
  • Process ticketing, reissues/revalidations, refunds/EMDs, and manage queues accurately and on time.
  • Cross-sell/upsell (bags, seats, lounge, hotels, insurance) and meet conversion, AHT, CSAT, QA, and revenue targets.
  • Advise on fare rules, baggage, schedule changes, LCC/NDC content, and alternative routing to save customers money/time.
  • Follow payment and data-security protocols (PCI-DSS), and company/airline BSP/ARC procedures.
  • Document every interaction in the CRM; collaborate with support/ops for escalations and schedule changes/IRROPS.
  • Stay current on supplier promos, airline policies, and destination entry/visa requirements.

What You'll Bring (Must-Have)

  • 1–2+ years in travel sales or reservations within a call center or OTA/TMC.
  • Hands-on GDS expertise (preferably Amadeus; Sabre/Galileo/Worldspan also considered).
  • Proven sales results (conversion/attach rate/upsell) and strong closing skills with a customer-first mindset.
  • Experience with ticketing, exchanges, refunds, EMDs, and fare rules.
  • Clear spoken/written English; confident on the phone; professional call control.
  • Comfortable with rotating shifts (24/7 coverage), weekends, and public holidays.
  • PC literacy: CRM, omnichannel platforms, MS Office/Google Workspace; 40+ WPM typing.

What We Offer

  • Competitive base + commission/bonuses for hitting sales and quality targets.
  • Paid training on client products, promos, and advanced Amadeus/GDS functions.
  • Career growth paths to Senior Agent, QA, Workforce, Team Lead, or Trainer.

Performance Metrics (KPIs)

  • Sales conversion rate, revenue per contact, upsell/attach rate.
  • AHT, adherence, schedule compliance, QA score, CSAT/NPS.
  • Accuracy (ticketing/exchanges/refunds), after-call work completion, queue SLAs.

Job Type: Full-time

Pay: Php18, Php20,000.00 per month

Ability to commute/relocate:

  • Manila: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

  • What's your typing speed (WPM)?

Experience:

  • Amadeus (or other GDS): 2 years (Required)

Language:

  • English (Required)

Work Location: In person

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